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Index Breeze: Response Templates
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 1      Installing Gemini 5
 1.1        Pre-requisite Checks
 1.2        Installing Gemini 5 Using Automated Installer
 1.3        Installing Gemini 5 Using Zip File
 1.4        Upgrading 5.0 to 5.1
 1.5        Upgrading 4.2 to 5.1
 1.6        Using Windows Authentication
 1.7        Setting up with Geckoboard
 1.8        Setting up with Lucidchart
 1.9        MS Project Connector
 2      Getting Started with Gemini 5
 2.1        Signing in to Gemini
 2.2        Navigation in Gemini
 2.3        AppNav Cards
 2.4        Gemini Terminology
 2.5        Features and Functions
 2.5.1          The Grid
 2.5.2          The Planner
 2.5.3          Activity Page
 2.5.4          Timeline Page
 2.5.5          Roadmaps and Changelogs
 2.5.6          Documents
 2.5.7          Standard Reports
 2.5.8          The Calendar
 2.5.9          Burndown and Burnup Charts
 2.5.10           Ad Hoc Reporting with Excel
 2.5.11           The Data Import Wizard
 3      Creating and Managing Tasks
 3.1        Creating Tasks
 3.2        Rapid Planning (Creating Multiple Tasks)
 3.3        The View Item Page
 4      Structuring Projects
 4.1        Creating Projects
 4.2        Components in Gemini
 4.3        Versions in Gemini
 4.4        Setting Project Defaults
 5      Breeze - Email-to-ticketing
 5.1        Introduction to Breeze
 5.2        Breeze: Queues
 5.3        Breeze: SMTP Servers
 5.4        Breeze: Mailboxes
 5.5        Breeze: Response Templates
 6      Sentry - Testing in Gemini
 6.1        Introduction to Sentry
 6.2        Test Cases
 6.3        Test Plans
 6.4        Test Runner (Executing Tests)
 6.5        Test Run History
 7      Project Templates
 7.1        Project Templates: Introduction
 7.2        Project Templates: Process
 7.3        Project Templates: Screens and Visibility
 7.4        Project Templates: Process Workflow
 7.5        Project Templates: Custom Fields
 7.6        Project Templates: Menus
 7.7        Project Templates: Status, Priority and Severity
 7.8        Project Templates: Resolution
 7.9        Project Templates: Links
 7.10         Project Templates: Time
 8      People and Permissions
 8.1        Users
 8.2        Groups
 8.3        Permissions
 8.4        Active Directory Integration and Windows Authentication
 9      Code Review & Source Control Connectors
 9.1        SVN Server Installation
 9.2        Client Side Gemini Tortoise SVN Integration
 9.3        Git Source Control Connector
 9.4        Mercurial Source Control Connector
 9.5        TFS Source Control Connector
 9.6        Using Saucery for Code Review
 10       Gemini 4
 10.1         Getting Started
 10.2         Installing
 10.2.1           Requirements
 10.2.2           Automated Installer
 10.2.3           Microsoft Web Platform
 10.2.4           Zip File
 10.2.5           Scheduler Service
 10.3         Upgrading
 10.3.1           Upgrading Existing Installations
 10.3.2           Upgrading 4.1.x to 4.2
 10.3.3           Upgrading 4.0.x to 4.2
 10.3.4           Upgrading 3.7.x to 4.2
 10.3.5           Upgrading 3.6.x to 4.2
 10.3.6           Upgrading 3.5.x to 4.2
 10.3.7           Upgrading 3.1.x to 4.2
 10.3.8           Upgrading 3.0.x to 4.2
 10.3.9           Upgrading 3.0.0 to 4.2
 10.3.10            Upgrading 2.2 to 4.2
 10.3.11            Upgrading 2.1.x to 4.2
 10.3.12            Upgrading 2.0.x to 4.2
 10.3.13            Upgrading 1.9.1 to 4.2
 10.3.14            Upgrading 1.9/1.9a/1.9b to 4.2
 10.3.15            Upgrading 1.8.x to 4.2
 10.3.16            Upgrading 1.7 to 4.2
 10.3.17            Upgrading 1.6.3 to 4.2
 10.4         Projects
 10.4.1           Project Concepts             Grouping Projects             Components             Versions             Roadmap             Change Log             Dashboard
 10.4.2           Project Customization             Project Settings             Single, Multiple Item Options             Item Type, Priority, Severity Options             Default Values             Components             Versions             Project Attributes             Which Fields Are Displayed?
 10.5         Item Management
 10.5.1           Overview
 10.5.2           Creating
 10.5.3           Editing
 10.5.4           Viewing
 10.5.5           Visibility
 10.5.6           Custom Fields
 10.5.8           Hierarchy
 10.5.9           Links
 10.5.10            Recurrence
 10.5.11            Estimates & Time Logs
 10.5.12            Source Control Links
 10.5.13            Audit Trails
 10.5.14            Workflow
 10.5.15            Filter Items              Using the Filter              Saving and Reusing Filters              Cross Project Roll-ups
 10.5.16            Patterns
 10.6         Planning Board
 10.7         Time Management
 10.7.1           Time Reports
 10.7.2           Recording Time
 10.8         Notifications
 10.8.1           Project Alerts
 10.8.2           Item Watchers
 10.9         Test Management
 10.9.1           Approach
 10.9.2           Plans
 10.9.3           Cases
 10.9.4           Runs
 10.9.5           Traceability
 10.9.6           Filtering
 10.10          Management
 10.10.1            Administration              General Configuration              SMTP and Notifications              Projects              Custom Fields              Item Management              Test Management              Licensing
 10.10.2            Users & Security              User Management              Global and Project Groups              Working with Global Groups              Working with Project Groups              Available Permissions              Project Resources              Assigning Permissions to Projects              Windows Authentication              Active Directory Integration
 10.11          Using Add-on Products
 10.11.1            Visual Studio 2008/2010
 10.11.2            Gemini Desktop
 10.11.3            Microsoft Outlook
 10.11.4            Converse              Installation              Core Mailbox Setup              Selecting Emails to Process              Manipulating Email Content              Outbound Notifications              Project Mapping
 10.12          API
 10.12.1            Introduction
 10.12.2            Enabling API support
 10.12.3            Authentication
 10.12.4            Response Formats
 10.12.5            .NET Quick-start
 10.12.6            Schema Reference
 10.12.7            Administration API
 10.12.8            Alerts API
 10.12.9            Custom Fields API
 10.12.10             Groups API
 10.12.11             Items API
 10.12.12             Projects API
 10.12.13             Users API
 10.12.14             Testing API
 10.13          User Profile
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Breeze: Response Templates



Response Templates

To create or maintain Response Templates for Breeze, navigate to the Customization section from the Customize link in the top right hand section of the menu. Select the System tab and the Alert Templates sub tab (see below).


Breeze - Alert Templates

To create a new Breeze Response Template click on the Add button. Gemini will create a new Response Template for you and label it “Alert Template”. Click on the Edit icon edit icon on the right of the screen and you will be prompted to provide:

  • Name (will default to “Alert Template”, please override with your selected value)
  • Alert Type – This is a drop-down list, please select “Breeze Notification”
  • Content – The HTML Code for the Template

Click Save to create the Response Template definition.

Response Template HTML

The Response Template HTML exists as a partial view, or snippet, of HTML. It is contained within <HTML> and <BODY> opening and closing tags and therefore you only need to define the html that resides within the body of a page and not the entire page structure. Below is a sample of what a Gemini Response Template might contain:


<table style="width: 100%; font-family: arial; font-size: 16px; font-weight: bold; border: none; background-color: #8f0929;" cellpadding="20">
      <td style="color: white;">AUTO CONFIRMATION</td>
<table style="width: 100%; font-family: arial; font-size: 13px; font-weight: normal; border: none; background-color: white;" cellpadding="10">
      <td style="color: #4c4c4c;">Dear @Model.OriginatorName, <br/><br/> Thank you for your email. This has been received and a member of our support team …. </td>


This is standard HTML, but as the line containing “Dear @Model.OriginatorName” indicates, Gemini allows you to access certain fields from its data model, which will be ‘injected’ into the Response Template at runtime. If the original email was sent from “Sam Smith” then @Model.OriginatorName will be substituted with Sam Smith and that line of the Response Template, converted in the email, would read:

Dear Sam Smith,

Thank you for your email. This has been received and a member of our support team …etc.

Gemini Data Model Values

You can extract the following values from the Gemini Data Model to inject into your Response Templates:

  • OriginatorName – The name of the sender of the email that was processed (used mainly for Dear @Model.OriginatorName)
  • OriginatorEmail - The email address of the original sender
  • LinkViewItem – A link to the item that Breeze generated
  • TheItem – The item that was created. This is not referenced directly but provides access to members below
    • TheItem.Projectname – Name of the project to which the item was added
    • TheItem.IssueKey – Key e.g. “HELP-1440”
    • TheItem.Title – Title
    • TheItem.Description - Description
    • TheItem.Type – The Type of item that was created e.g. “Investigation”,”Case”,”Bug”  etc
    • TheItem.Status – Status
    • TheItem.Severity – Severity code
    • TheItem.Priority – Priority code
    • TheItem.LastComment - The last comment on the item
    • TheItem.ResourceNames – Comma separated array of Resources added to the item (or Resource if the Project does not allow multiple resource assignment)
  • TheBag – The Bag contains general information from the model. Not referenced directly but gives access to members below
    • TheBag.EnquiryMailbox
    • TheBag.EnquiryQueue
    • TheBag.Abort
    • TheBag.Message


To edit the values associated with the Response Template definition, click on the Edit icon edit icon . To delete a Response Template, click on the Delete delete icon icon to the right of the screen. You will be prompted to confirm the action and allowed to proceed or abort.

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