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Index Project Templates: Resolution
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 1      Installing Gemini 5
 1.1        Pre-requisite Checks
 1.2        Installing Gemini 5 Using Automated Installer
 1.3        Installing Gemini 5 Using Zip File
 1.4        Upgrading 5.0 to 5.1
 1.5        Upgrading 4.2 to 5.1
 1.6        Using Windows Authentication
 1.7        Setting up with Geckoboard
 1.8        Setting up with Lucidchart
 1.9        MS Project Connector
 2      Getting Started with Gemini 5
 2.1        Signing in to Gemini
 2.2        Navigation in Gemini
 2.3        AppNav Cards
 2.4        Gemini Terminology
 2.5        Features and Functions
 2.5.1          The Grid
 2.5.2          The Planner
 2.5.3          Activity Page
 2.5.4          Timeline Page
 2.5.5          Roadmaps and Changelogs
 2.5.6          Documents
 2.5.7          Standard Reports
 2.5.8          The Calendar
 2.5.9          Burndown and Burnup Charts
 2.5.10           Ad Hoc Reporting with Excel
 2.5.11           The Data Import Wizard
 3      Creating and Managing Tasks
 3.1        Creating Tasks
 3.2        Rapid Planning (Creating Multiple Tasks)
 3.3        The View Item Page
 4      Structuring Projects
 4.1        Creating Projects
 4.2        Components in Gemini
 4.3        Versions in Gemini
 4.4        Setting Project Defaults
 5      Breeze - Email-to-ticketing
 5.1        Introduction to Breeze
 5.2        Breeze: Queues
 5.3        Breeze: SMTP Servers
 5.4        Breeze: Mailboxes
 5.5        Breeze: Response Templates
 6      Sentry - Testing in Gemini
 6.1        Introduction to Sentry
 6.2        Test Cases
 6.3        Test Plans
 6.4        Test Runner (Executing Tests)
 6.5        Test Run History
 7      Project Templates
 7.1        Project Templates: Introduction
 7.2        Project Templates: Process
 7.3        Project Templates: Screens and Visibility
 7.4        Project Templates: Process Workflow
 7.5        Project Templates: Custom Fields
 7.6        Project Templates: Menus
 7.7        Project Templates: Status, Priority and Severity
 7.8        Project Templates: Resolution
 7.9        Project Templates: Links
 7.10         Project Templates: Time
 8      People and Permissions
 8.1        Users
 8.2        Groups
 8.3        Permissions
 8.4        Active Directory Integration and Windows Authentication
 9      Code Review & Source Control Connectors
 9.1        SVN Server Installation
 9.2        Client Side Gemini Tortoise SVN Integration
 9.3        Git Source Control Connector
 9.4        Mercurial Source Control Connector
 9.5        TFS Source Control Connector
 9.6        Using Saucery for Code Review
 10       Gemini 4
 10.1         Getting Started
 10.2         Installing
 10.2.1           Requirements
 10.2.2           Automated Installer
 10.2.3           Microsoft Web Platform
 10.2.4           Zip File
 10.2.5           Scheduler Service
 10.3         Upgrading
 10.3.1           Upgrading Existing Installations
 10.3.2           Upgrading 4.1.x to 4.2
 10.3.3           Upgrading 4.0.x to 4.2
 10.3.4           Upgrading 3.7.x to 4.2
 10.3.5           Upgrading 3.6.x to 4.2
 10.3.6           Upgrading 3.5.x to 4.2
 10.3.7           Upgrading 3.1.x to 4.2
 10.3.8           Upgrading 3.0.x to 4.2
 10.3.9           Upgrading 3.0.0 to 4.2
 10.3.10            Upgrading 2.2 to 4.2
 10.3.11            Upgrading 2.1.x to 4.2
 10.3.12            Upgrading 2.0.x to 4.2
 10.3.13            Upgrading 1.9.1 to 4.2
 10.3.14            Upgrading 1.9/1.9a/1.9b to 4.2
 10.3.15            Upgrading 1.8.x to 4.2
 10.3.16            Upgrading 1.7 to 4.2
 10.3.17            Upgrading 1.6.3 to 4.2
 10.4         Projects
 10.4.1           Project Concepts
 10.4.1.1             Grouping Projects
 10.4.1.2             Components
 10.4.1.3             Versions
 10.4.1.4             Roadmap
 10.4.1.5             Change Log
 10.4.1.6             Dashboard
 10.4.2           Project Customization
 10.4.2.1             Project Settings
 10.4.2.2             Single, Multiple Item Options
 10.4.2.3             Item Type, Priority, Severity Options
 10.4.2.4             Default Values
 10.4.2.5             Components
 10.4.2.6             Versions
 10.4.2.7             Project Attributes
 10.4.2.8             Which Fields Are Displayed?
 10.5         Item Management
 10.5.1           Overview
 10.5.2           Creating
 10.5.3           Editing
 10.5.4           Viewing
 10.5.5           Visibility
 10.5.6           Custom Fields
 10.5.7           Comments
 10.5.8           Hierarchy
 10.5.9           Links
 10.5.10            Recurrence
 10.5.11            Estimates & Time Logs
 10.5.12            Source Control Links
 10.5.13            Audit Trails
 10.5.14            Workflow
 10.5.15            Filter Items
 10.5.15.1              Using the Filter
 10.5.15.2              Saving and Reusing Filters
 10.5.15.3              Cross Project Roll-ups
 10.5.16            Patterns
 10.6         Planning Board
 10.7         Time Management
 10.7.1           Time Reports
 10.7.2           Recording Time
 10.8         Notifications
 10.8.1           Project Alerts
 10.8.2           Item Watchers
 10.9         Test Management
 10.9.1           Approach
 10.9.2           Plans
 10.9.3           Cases
 10.9.4           Runs
 10.9.5           Traceability
 10.9.6           Filtering
 10.10          Management
 10.10.1            Administration
 10.10.1.1              General Configuration
 10.10.1.2              SMTP and Notifications
 10.10.1.3              Projects
 10.10.1.4              Custom Fields
 10.10.1.5              Item Management
 10.10.1.6              Test Management
 10.10.1.7              Licensing
 10.10.2            Users & Security
 10.10.2.1              User Management
 10.10.2.2              Global and Project Groups
 10.10.2.3              Working with Global Groups
 10.10.2.4              Working with Project Groups
 10.10.2.5              Available Permissions
 10.10.2.6              Project Resources
 10.10.2.7              Assigning Permissions to Projects
 10.10.2.8              Windows Authentication
 10.10.2.9              Active Directory Integration
 10.11          Using Add-on Products
 10.11.1            Visual Studio 2008/2010
 10.11.2            Gemini Desktop
 10.11.3            Microsoft Outlook
 10.11.4            Converse
 10.11.4.1              Installation
 10.11.4.2              Core Mailbox Setup
 10.11.4.3              Selecting Emails to Process
 10.11.4.4              Manipulating Email Content
 10.11.4.5              Outbound Notifications
 10.11.4.6              Project Mapping
 10.12          API
 10.12.1            Introduction
 10.12.2            Enabling API support
 10.12.3            Authentication
 10.12.4            Response Formats
 10.12.5            .NET Quick-start
 10.12.6            Schema Reference
 10.12.7            Administration API
 10.12.8            Alerts API
 10.12.9            Custom Fields API
 10.12.10             Groups API
 10.12.11             Items API
 10.12.12             Projects API
 10.12.13             Users API
 10.12.14             Testing API
 10.13          User Profile
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Project Templates: Resolution

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Project Templates

Resolution

Resolutions are optional but recommended. They are used mostly as an addendum to a Status, to provide a more granular level of description. For example, the Status of an issue could be that it cannot be replicated, in which case you might wish to add a Resolution Code “Unresolved”, to allow you to treat the Status as Final (see Project Templates: Status, Priority and Severity) while acknowledging that a future examination should see that the ‘issue’ may potentially re-occur.

To create Resolution Codes, navigate to the navigate to the Customization section from the Customize link in the top right hand section of the menu , the Templates tab and the Resolution sub tab. You will see the following screen:

Templates Resolution

To Add a new Resolution code, click on the Add button. You will be prompted to provide:

  • Label – the descriptive label that will be shown against your Resolution code 
  • Resolved – a Checkbox to indicate if this code means the issue is resolved, since Gemini (and other systems) cannot interpret from free-format text what a code might imply

Click Save to create the Resolution code.

To maintain the Label or Resolved Checkbox value, click in the appropriate field and use Gemini’s inline editing to easily and instantly change the field value. To delete a Resolution code, click on the Delete delete icon icon to the right of the screen. You will be required to specify an alternative value that any items in the deleted code will be recoded to. This is to ensure that there are no orphaned records in your data, with Resolution codes that do not exist in the Template.

Ordering Resolution Codes

To the left of the Resolution Code icon is a drag handle drag handle . Position the mouse over this region and you can drag-drop the Resolution Codes to reorder them. Resolution codes will appear in the Visual Planner in the order in which they appear on the Template.


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