New Status Item
I tried adding a new Status item on the Administration Page, but it doesn't appear on the Status Dropdown List on the Ticket Pages...
Is there anything special that I am missing to make it appear on the Ticket Pages?
TekkGuy
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Wednesday, August 29, 2007, 8:48:59 PM |
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You have to set the PRE / POST states of the other statuses to point to your status. |
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Ah thanks...I didn't realize I had to set the post statuses of the other statuses as well. Maybe an "enhancement" to Gemini could be auto-adding a new status code to the Post Status sections of all the "Pre-Statuses" you select...? |
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We can not do that as some workflows would like the status to go one way only. |
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Maybe I don't understand the intended function of Pre and Post status, but I've always wished Gemini had the feature Ben requests. If I say that a valid "Pre" status for "Deployed" is "Ready to Deploy," then logic follows that a valid "Post" status for "Ready to Deploy" is "Deployed." If I don't set that "Post" status, it won't matter at all that I set the "Pre" status--as Ben discovered, I would never be able to get from "Ready to Deploy" to "Deployed." I actually found the idea so redundant that I ditched all "Pre" status entries and exclusively use "Post" status for workflow control. I would love a tutorial showing how to use "Pre" status correctly! |
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Try this scenario: Closed state has a post state of re-open. No you do not want re-opened to move to closed without being tested for example, so you do not want Closed as post state of re-opened. Hope this makes sense. |
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Yes, that totally makes sense, and that's how I use it (and have used it for a couple of years). What doesn't make sense is where PRE-state comes into play. Thanks for the reply! |
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Hi guys, |
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Did you ever find the solution? We have the same problem. |
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Forget my post, once I logged in I could see the solution! |
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The solution is posted, for a new state to show up it MUST be in the pre or post conditions of the CURRENT state. so if i am currently CLOSED then the close post/pre state must inlclude my NEW state |
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