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Blank Page When Creating Issue/ Commenting

web-app

One of our remote users are having trouble with the application, they are getting blank pages when trying to create an issue, or create a comment. Any thoughts as to why this is happening? How can I change what type of text box editor is used?

Thanks
Simon@MailboxPro
· 1 		Simon@MailboxPro
Thursday, July 5, 2007, 5:43:47 PM
Replies (15)
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You can change the type of editor via the administration -> Issue General.
Saar Cohen
· 5000 		Saar Cohen
Thursday, July 5, 2007, 9:34:33 PM
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Thanks,

any thoughts why they would just be seeing a blank page on the issue creation and issue commenting pages?
Simon@MailboxPro
· 1 		Simon@MailboxPro
Monday, July 9, 2007, 9:59:17 AM
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when adding comments with the FreeTextBox control, users get this error:

Server Error in '/Gemini2' Application.

A potentially dangerous Request.Form value was detected from the client (ctl0MainrtcCommentftbTextBox="<div align="left">Ca...").

Description: Request Validation has detected a potentially dangerous client input value, and processing of the request has been aborted. This value may indicate an attempt to compromise the security of your application, such as a cross-site scripting attack. You can disable request validation by setting validateRequest=false in the Page directive or in the configuration section. However, it is strongly recommended that your application explicitly check all inputs in this case.

Exception Details: System.Web.HttpRequestValidationException: A potentially dangerous Request.Form value was detected from the client (ctl0MainrtcCommentftbTextBox="<div align="left">Ca...").
Simon@MailboxPro
· 1 		Simon@MailboxPro
Monday, July 9, 2007, 10:03:12 AM
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Please see: http://gemini.countersoft.com/Default.aspx?p=2&i=1189
Mark Wing
· 9108 		Mark Wing
Monday, July 9, 2007, 10:31:33 AM
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Put it back to RAD editor and this (somehow) stopped the end user getting a blank page, so for now all seems to be ok.
Simon@MailboxPro
· 1 		Simon@MailboxPro
Friday, July 13, 2007, 10:37:29 AM
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The user got the blank page again when they tried to add a comment. We asked them to view the source and it appeared that it was blank with a comment.

<!--









-->

is how it appeared. Any thoughts?
Simon@MailboxPro
· 1 		Simon@MailboxPro
Monday, July 30, 2007, 5:28:13 PM
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Can you please confirm browser and version (IE 7, FireFox etc..)?

Also, aks the users to check if they get a javascript error?

Does it happen to one user only?
Saar Cohen
· 5000 		Saar Cohen
Monday, July 30, 2007, 9:15:13 PM
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we are experiencing the same problem only with IE6, no error at all.  Just see blank page
kha
· 1 		kha
Wednesday, February 25, 2009, 6:58:54 PM
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What are you using as the editor? Can you test with t a normal text one?
Saar Cohen
· 5000 		Saar Cohen
Wednesday, February 25, 2009, 9:48:14 PM
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how can i tell which text editor i am using?
kha
· 1 		kha
Thursday, February 26, 2009, 2:14:03 PM
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Log in as admin and go to the Administration -> Issue General settings.
Mark Wing
· 9108 		Mark Wing
Thursday, February 26, 2009, 2:19:56 PM
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RAD Editor
kha
· 1 		kha
Friday, February 27, 2009, 1:38:58 PM
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RAD editor control is the problem.  I tried to switch it to Text Box and that solves the problem.  What is actually RAD Editor Control? What is it require the computer to have? Java?
kha
· 1 		kha
Friday, February 27, 2009, 1:57:47 PM
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Add the site as trusted site.
Mark Wing
· 9108 		Mark Wing
Friday, February 27, 2009, 1:59:13 PM
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That works like magic [:O]
Thank you! [}]
kha
· 1 		kha
Friday, February 27, 2009, 2:25:43 PM