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v3.1.0: When click on Comment link, the comment page doesn't load

web-app

I am seeing problem with IE6.0.2900.2180 xpspsp2gdr.080814-1233
Version update: sp2

The problem is when I click on Comment link to add comment to an issue, the page never finish loading, on the status bar it looks like it is loading but it never show anything and stays blank forever.

I am having another machine which is not in the domain at all, same exact IE version, but the version update is SP2; 3283.  This machine doesn't have problem as above.

kha
· 1
kha
Replies (11)
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anyone have problem like this with windows XP IE 6 SP2? It seems that i don't have problem with IE6 SP3 on XP but only with XP IE 6 SP2. 

When i clicked to view issue page, and add comment, it takes forever to load the page with something


kha
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kha
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Are you referring to the "quick comment" popup?


Saar Cohen
· 5000
Saar Cohen
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Nope, comment link right below History on the (individual) issue (details) view page.


kha
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kha
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Is that the create comment page?


Saar Cohen
· 5000
Saar Cohen
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It works fine until i clicked on a component to view the issues of that component, the problem is that either it takes forever to load something on the page, or it never finished loading anything on the page (blank page).

If i am lucky enough to have the issue page finished loading after 4-5 minutes (a long time), i click on the specific issue (works fine) to see issue details.  Then I clicked on "comment" to add comment to that issue, the same problem happens (either never finished loading or takes forever to load the comment page).


kha
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kha
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I have several machines reported this same problem and they all have IE 6 version IE6.0.2900.2180 xpsp_sp2 (update version: SP2)


kha
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kha
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Is it possible for you to post step by step of what you do to create this issue (starting from the issues filter page)?


Mark Wing
· 9108
Mark Wing
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kha,

I saw something similar a while back and it was down to unpatched Windows/IE.

Not sure if it will resolve your issue, but here goes...

http://www.microsoft.com/technet/security/bulletin/ms06-023.mspx


Harvey Kandola
· 212
Harvey Kandola
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[quote]Is it possible for you to post step by step of what you do to create this issue (starting from the issues filter page)?[/quote]

1) Login to Gemini
2) Click "home" on one of the projects
3) Click on one of the components
4) PROBLEM: The page takes forever to finish loading (displays the issues) or never finished loading (see blank page).
5) If the page loads fine after 2-4 minutes, click on one of the issues.
6) The issue page finishes loading immediately (in seconds or less than 1 minute)
7) Click on the comment link to add comment to the issue.
6) PROBLEM: The page never finished loading.  User sees blank page.


kha
· 1
kha
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[quote user="HarveyKandola"]kha,

I saw something similar a while back and it was down to unpatched Windows/IE.

Not sure if it will resolve your issue, but here goes...

http://www.microsoft.com/technet/security/bulletin/ms06-023.mspx
[/quote]

Thanks, Harvey.  I will try.  Hopefully it will fix the problem.[:D]


kha
· 1
kha
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Harvey,

I tried it and the problem still persists.  Actually one of the machines which encountering this problem already have this KB installed.


kha
· 1
kha