Cannot delete users
We use Gemini 3.1.1 (Build 2212). Several users are no longer active - but I cannot delete any of them. When I click the "Delete" link on /admin/Users.aspx I get a confirmation popup - press OK - and nothing happens...!!???!
masannek
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Monday, March 2, 2009, 11:53:12 AM |
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Checking now...will report back. |
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Can you please check the Gemini error log? |
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If the "Error log" is the same as the "System log" when you click "Administration" there is no entry when I try to delete a user. |
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Is the user in question a resource for an issue? |
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[quote user="MarkWing"]Is the user in question a resource for an issue?[/quote] No - not any more ;-) Still same result... |
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This happens because the user id is still used in the system. For example the user can still have issues that were reported by him / her, the user could be watching an issue or have filters etc...
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[quote user="SaarCohen"] This happens because the user id is still used in the system. For example the user can still have issues that were reported by him / her, the user could be watching an issue or have filters etc... [/quote] So it's not possible to delete users that have actually used the system? Or are there any shortcuts...? |
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It is possible but you will have to amend the issues etc... that have the user's id to another user. |
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[quote user="MarkWing"]It is possible but you will have to amend the issues etc... that have the user's id to another user.[/quote] Can this be done in the user interface? How do I for example identify what issues a certain user is watching. Or how can I change the issue reporter? |
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You can filter by reported by and edit the issues to change the reporter. Unfortunately, there is no way to find issues that are being watched by a certain user. |
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One option you have is to login as the inactive user and see 'My Watched Issues'. |
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[quote user="Bikram"]One option you have is to login as the inactive user and see 'My Watched Issues'.[/quote] Thanks Bikram! I now tried to add a new user and then delete him again. I could do this without any problems so it can be done! I checked that the user I want to delete is not watching any issues, has not reported any issues and is not assigned to any issues. What am I missing? |
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Below is a list of the tables that might have the user id that will need removing:
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