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Cannot delete users

web-app

We use Gemini 3.1.1 (Build 2212). Several users are no longer active - but I cannot delete any of them. When I click the "Delete" link on /admin/Users.aspx I get a confirmation popup - press OK - and nothing happens...!!???!

masannek
· 1
masannek
Replies (13)
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Checking now...will report back.


Harvey Kandola
· 212
Harvey Kandola
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Can you please check the Gemini error log?


Mark Wing
· 9108
Mark Wing
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If the "Error log" is the same as the "System log" when you click "Administration" there is no entry when I try to delete a user.


masannek
· 1
masannek
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Is the user in question a resource for an issue?


Mark Wing
· 9108
Mark Wing
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[quote user="MarkWing"]Is the user in question a resource for an issue?[/quote]

No - not any more ;-)

Still same result...


masannek
· 1
masannek
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This happens because the user id is still used in the system.

For example the user can still have issues that were reported by him / her, the user could be watching an issue or have filters etc...

 


Saar Cohen
· 5000
Saar Cohen
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[quote user="SaarCohen"]

This happens because the user id is still used in the system.

For example the user can still have issues that were reported by him / her, the user could be watching an issue or have filters etc...

[/quote]

So it's not possible to delete users that have actually used the system? Or are there any shortcuts...?


masannek
· 1
masannek
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It is possible but you will have to amend the issues etc... that have the user's id to another user.


Mark Wing
· 9108
Mark Wing
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[quote user="MarkWing"]It is possible but you will have to amend the issues etc... that have the user's id to another user.[/quote]

Can this be done in the user interface? How do I for example identify what issues a certain user is watching. Or how can I change the issue reporter?


masannek
· 1
masannek
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You can filter by reported by and edit the issues to change the reporter.

Unfortunately, there is no way to find issues that are being watched by a certain user.


Saar Cohen
· 5000
Saar Cohen
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One option you have is to login as the inactive user and see 'My Watched Issues'.


Bikram
· 1
Bikram
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[quote user="Bikram"]One option you have is to login as the inactive user and see 'My Watched Issues'.[/quote]

Thanks Bikram!

I now tried to add a new user and then delete him again. I could do this without any problems so it can be done!

I checked that the user I want to delete is not watching any issues, has not reported any issues and is not assigned to any issues.

What am I missing?


masannek
· 1
masannek
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Below is a list of the tables that might have the user id that will need removing:

  • geminiprojects
  • geminicustomfielddata
  • geminiuserissuesviews
  • geminiissuecomments
  • geminicomponent
  • geminitimetracking
  • geminiwatchissues
  • geminiissues
  • geminiissuesvotes
  • geminiissueresources
  • geminiglobalgroupmembership
  • geminiprojectgroupmembership
  • geminiappoitments
  • geminipersonalfilters
  • geminiprojectresources (this table should be empty)
  • geminiusersettings
  • gemini_watchproject


Saar Cohen
· 5000
Saar Cohen