Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Can issues/comments be created from sending an email?

web-app

Can issues/comments be created from sending an email? Does this require an additional service?

mhealey
· 1
mhealey
Replies (6)
helpful
0
not helpful

If you mean can you automatically create issues from emails received, then yes. We ship the SMTP MailBox Processor component -- see the Gemini ZIP download.


Harvey Kandola
· 212
Harvey Kandola
helpful
0
not helpful

Is it possible to have this component in order to test for my organization?
Tks....


Romanwind
· 1
Romanwind
helpful
0
not helpful

The mailbox processor is included in the zip you have downloaded. See the code samples directory.


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

Above it was mentioned, that creating issues is possible by mail. More important for us it would be to create comments for an existing issue. Is this also supported by the SMTP MailBox Processor?

If yes, can you pls hlp and provide a starting point?

There is absolutly no starting point neither at least a readme etc.

 

Thanks in advance!


deniz
· 1
deniz
helpful
0
not helpful

The app is quite simple. If you open the solution and open the file GeminiEmailChecker.cs, goto the CheckEmails method. This is the "brain" behind the app.

Basically, you will have to change parts of this method to check for issue id or something similar in the email and create a comment.


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

Now I know, thanks :)


deniz
· 1
deniz