Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Duplicate alert emails

emails

i am using Gemini v3.6.3 Build 2590

I keep getting duplicate alert emails everytime after GeminiScheduler Service fails with error below and when the service restarts.

How can this be avoided?

thanks

Found in Event Log:

System - Unable to connect to the remote server - at System.Net.HttpWebRequest.GetResponse() at CounterSoft.Gemini.WebServices.BaseService.ProcessResponse[T](String url, Object obj, RequestType requestType) at CounterSoft.Gemini.WebServices.BaseService.GetResponse[T](String url, Object o, RequestType r) at CounterSoft.Gemini.WebServices.BaseService.WhoAmI() at CounterSoft.Gemini.Scheduler.SchedulerService.GetServiceManager(String url, String username, String password)

lovebibit
· 1
lovebibit
Replies (9)
helpful
0
not helpful

Please check the URL in the scheduler's config file.

However, if you are getting this error then you shouldn't get any alerts! Are you sure that the email engine is set to the scheduler service (Administration -> Notifications)?


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

The URL is correct.

Yes to your answer.

I was saying I got duplicate emails after the Scheduler service has restarted.

Do you retry to send the email whenever the smtp fails so the emails get queued up?

How can this be avoided?

thanks


lovebibit
· 1
lovebibit
helpful
0
not helpful

Which version of the scheduler are you running? It might be that it is failing to delete the queued email from the database table.

Are you sure you are getting the error in your first post every time you start the scheduler?


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

I am using version 3.6.3.2590

i didn't say i got the error when the service restarts. I just say i got duplicate emails when the service restarts.


lovebibit
· 1
lovebibit
helpful
0
not helpful

Are you only getting duplicate emails when restarting the service? or is it al the time?


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

Only when restarting the service


lovebibit
· 1
lovebibit
helpful
0
not helpful

Stop the service.

Then have a look at the contents of the geminiissuealerts SQL table.

Restart the service.

After a few minutes you should get an alert for all issues in the gemini
issuealertsSQL table.  Then the table should be empty.

Is the table empty?

You may also want to have a look at the Install Guide and check that the HTTP verbs are set up correctly.

http://www.countersoft.com/downloads/v37/docs/GeminiInstallationGuide.pdf


Harvey Kandola
· 212
Harvey Kandola
helpful
0
not helpful

The gemini_issuealerts table is empty after I received the alert emails.

The issue is here why i got duplicate emails.

The HTTP verbs are set up correctly.


lovebibit
· 1
lovebibit
helpful
0
not helpful

Can you please check in task manager if you have CounterSoft.Gemini.Scheduler.exe running before starting the service?

It might be that it is still processing alerts and when you start it again it will process the same alerts as the current process.


Mark Wing
· 9108
Mark Wing