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v3.1.0: Email notifications

web-app

This is getting out of my control, i think. [*-)]

I am having gemini administrator role.
I added myself in all the existing projects (20+) on Gemini.  Under each project, there are 5+ components.  Out of 20+ projects, I only interest in receiving notification when the issue is assigned to me (nothing else).

  1. I turned "email issue resource" to NO on "administration" page.
  2. I turned "email me my changes" to NO on "My Profile" page.
  3. I went to one of the projects and turned on the alert of receiving notification when the issue is ASSIGNED to me.
  4. In the same project, just for testing, i created an issue and assigned it to myself.
  5. I waited and waited and waited, i didn't receive any email about the new issue assigned to me.
  6. I went and turned on #2 to YES, repeated step 4, and I got the email notification about this new issue ASSIGNED to me.
  7. I tested it differently.  I unchecked everything in Email Alert for that project. Left #2 ON.
  8. Add comment to an existing issue in that project, I received the email notification about the new comment added (I don't want to receive this notification)
My question is:  How do I avoid getting email notification about something I don't want to like in #8?  I only interested in receiving email notification when the issue assigned to me.  Any other changes such as status change, new comment, resolution changes, etc. I careless about those.
kha
· 1 		kha
Friday, February 6, 2009, 5:25:04 PM
Replies (18)
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This is not possible at the moment.
Mark Wing
· 9108 		Mark Wing
Monday, February 9, 2009, 9:31:19 AM
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Is that something will be added in the next version? It is so frustrated to get notifcations about everything including the ones you are not interested at all.  For one issue, if someone changes status, make comment, change type, etc., I receive that many emails for only one issue.  Imagine how many components in a project and how many issues in a components, how many changes people make a day.  In a minute for only one issue I can receive up to 9 notification emails.  My mailbox got flooded! [+o(]
kha
· 1 		kha
Monday, February 9, 2009, 2:07:13 PM
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You should use the scheduler for email alerts as it batches emails.
Mark Wing
· 9108 		Mark Wing
Monday, February 9, 2009, 2:18:24 PM
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I changed SMTP to emailscheduler, i clicked test and it works.
However, I tried to create an issue in TEST project, my username has subscribed to to everything in the list for TEST project.  I don't receive the notification email at all about the newly created issue.

Is this link suppose to show up any page at all on the gemini server? http://localhost/gemini/webservices
kha
· 1 		kha
Monday, February 9, 2009, 7:02:45 PM
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i checked the event app log on Gemini server, i'm seeing this error:

Event Type:    Error
Event Source:    CounterSoft Gemini Scheduler
Event Category:    None
Event ID:    0
Date:        2/9/2009
Time:        1:59:19 PM
User:        N/A
Computer:    <hidden>
Description:
Error testing connectivity/authentication to client http://localhost/gemini/webservices.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Follow by:

Event Type:    Information
Event Source:    CounterSoft Gemini Scheduler
Event Category:    None
Event ID:    0
Date:        2/9/2009
Time:        1:59:19 PM
User:        N/A
Computer:    <hidden>
Description:
Service started successfully.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
kha
· 1 		kha
Monday, February 9, 2009, 7:11:13 PM
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Please make sure that the settting for the scheduler are correct(config file).

Check that the URL is correct, username and password are valid Gemini username and password.

Also, make sure that WSE 3.0 is installed on the web server.
Saar Cohen
· 5000 		Saar Cohen
Monday, February 9, 2009, 8:50:24 PM
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On my production server I'm still using MailPlugin, i don't want to use EmailScheduler until I test it out on my staging gemini server successfully.  Anyway, I've tried this on my production gemini server:

Turn off automatic email alert (to resources and issue creator) on Gemini Administratrion page.  I have this option = YES "email me my changes" on My Profile.  On my TEST project, i don't subscribe to any thing in the Email Alert list.  And I still received email notifications of all the changes (update, assign, comment, etc.) to this issue.  Why is that?
kha
· 1 		kha
Tuesday, February 10, 2009, 7:20:57 PM
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You will receive alerts to any issue you are watching regardless of your preferences.

In this case I suspect you are either the creator or the asignee.
Saar Cohen
· 5000 		Saar Cohen
Tuesday, February 10, 2009, 8:48:26 PM
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[quote user="SaarCohen"]

You will receive alerts to any issue you are watching regardless of your preferences.

In this case I suspect you are either the creator or the asignee.

[/quote]

I am not in the watcher list of this issue.  I am an issue creator.
kha
· 1 		kha
Tuesday, February 10, 2009, 9:56:13 PM
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Did you check this in the issue watchers tab of the issue?
Mark Wing
· 9108 		Mark Wing
Wednesday, February 11, 2009, 8:52:56 AM
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Yes, i clicked on the issue, view it, click on the Issue Watcher tab and see no one is in the list.
If I am not wrong, the issue creator is added in the watcher list automatically regardless.  Is that right?
kha
· 1 		kha
Wednesday, February 11, 2009, 1:41:22 PM
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Only if you set "Email issue creator" to Yes.


Mark Wing
· 9108 		Mark Wing
Wednesday, February 11, 2009, 2:22:40 PM
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So, let me summarize what I understand so far, please correct me if I am wrong. :)

Issue creator and assignee will receive the notification emails about related issue regardless whether they are:

  • subscribed to email alert or not,
  • in the issue watcher list or not.
WITH ASSUMPTION OF THE FOLLOWING SETTINGS:
  • Email Issue Creator: NO (administration page)
  • Email Issue Resource: NO (administration page)
  • Email Alerts Enabled: YES (administration page)
  • Receive email alerts: YES (My Profile)
  • Email me my changes: YES (My Profile)
Issue Creator and Assignee won't be listed in the issue watcher list.  If it is set to YES, issue creator and assignee will be added in the issue watcher list automatically after the issue is created.
kha
· 1 		kha
Wednesday, February 11, 2009, 4:47:22 PM
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[quote user="SaarCohen"]

Please make sure that the settting for the scheduler are correct(config file).

Check that the URL is correct, username and password are valid Gemini username and password.

Also, make sure that WSE 3.0 is installed on the web server.

[/quote]

I have WSE3.0 installed on the web server. I have the multiple user names and passwords that I use to login to Gemini (including the database) and I assume they are all administrator accounts.  I have these in countersoft.gemini.scheduler.exe.config file:

<configuration>
  <configSections>
    <section name="Gemini" type="CounterSoft.Gemini.Scheduler.ServiceConfigSection, CounterSoft.Gemini.Scheduler" />
  </configSections>
  <Gemini>
    <Clients>
      <Client WebServicesURL="http://localhost/gemini/webservices" AuthenticationUsername="admin" AuthenticationPassword="admin">
      </client>
      </clients>
</Gemini>
</configuration>

I read the Gemini Scheduler Guide, page 7, section 4.  The first paragraph said "after installation, essential changes to the WEB.CONFIG file are required in order to correctly configure and use Gemini."  What are those essential changes are? Do we have to manually add them in the WEB.CONFIG file in addition with "Additional settings can be found post Gemini login under Home -> Administration"?
kha
· 1 		kha
Wednesday, February 11, 2009, 6:23:10 PM
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I reinstalled my Gemini Email Scheduler, after the installation i got this error on Application log:

Event Type:    Error
Event Source:    CounterSoft Gemini Scheduler
Event Category:    None
Event ID:    0
Date:        2/11/2009
Time:        2:16:42 PM
User:        N/A
Computer:    VM-SOURCECTRL
Description:
Error testing connectivity/authentication to client http://localhost/gemini/webservices.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

This http://localhost/gemini/webservices/AuthWS.asmx gives me the AUTH page fine.
kha
· 1 		kha
Wednesday, February 11, 2009, 7:19:30 PM
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You need to make sure that you have Microsoft's WSE 3.0 installed on the web server.

Also, make sure that your URL is correct, is the service installed on the web server?

The username and password in the scheduler config file must be valid for a Gemini user.
Saar Cohen
· 5000 		Saar Cohen
Wednesday, February 11, 2009, 8:32:05 PM
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Has there been any progress made in this issue. I agree with the original poster that it is very frustrating and counter productive to receive emails when you are not interested in an issue. Currently whenever I create and assign an issue all of the developers receive an email. Ideally only the developer being assigned to the issue should receive an email. Is there any way to achieve this in the latest version?
CAK
· 1 		CAK
Thursday, May 6, 2010, 1:37:39 AM
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This is possible with any version. Simply disable all alerts (email alerts settings) and set the "email issue resource" to "yes" in the Administration -> Notifications page.
Mark Wing
· 9108 		Mark Wing
Thursday, May 6, 2010, 10:06:10 AM