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Email alerts are not working

web-app

Hi

When I click on "Test" in administration section it do send a test email.

But it do not send email in project. Im "Configure Project Email Alerts" i have checked all the options but still no email are received.

Any idea of what could be wrong ?
malik
· 1 		malik
Monday, June 9, 2008, 6:38:02 PM
Replies (17)
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What are you using for sending the alerts (scheduler or plugin)? If scheduler, did you install it?

Any errors in the logs (windows and Gemini)?
Saar Cohen
· 5000 		Saar Cohen
Monday, June 9, 2008, 10:41:35 PM
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I have tried with them both. Scheduler and plugin. none are working.

Only message I am getting is "Access to the path 'C:\GeminiSMTPLog.txt' is denied." when SMTP service Verbose loggin is enenabled.


malik
· 1 		malik
Tuesday, June 10, 2008, 11:42:16 PM
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[quote user="malik"]

I have tried with them both. Scheduler and plugin. none are working.

Only message I am getting is "Access to the path 'C:\GeminiSMTPLog.txt' is denied." when SMTP service Verbose loggin is enenabled.

[/quote]

 

If I want to save  'C:\GeminiSMTPLog.txt'  to 'C:\temp\GeminiSMTPLog.txt' how can I do it? I could not find any setting in web,config
malik
· 1 		malik
Tuesday, June 10, 2008, 11:43:53 PM
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Not possible to change path unless you have source code license.

Sorry!
Harvey Kandola
· 212 		Harvey Kandola
Wednesday, June 11, 2008, 11:45:36 AM
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to work around this. Which user account do we need to give access to that particular file ?
mario
· 1 		mario
Friday, June 13, 2008, 3:15:26 PM
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To the user under which the service is running, usually local service
Saar Cohen
· 5000 		Saar Cohen
Friday, June 13, 2008, 9:53:42 PM
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Any idea of why mail alerts are not working?
malik
· 1 		malik
Tuesday, June 17, 2008, 3:49:27 PM
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Did you try to set verbose logging to off?
Saar Cohen
· 5000 		Saar Cohen
Tuesday, June 17, 2008, 8:11:16 PM
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yes it is set to off.
malik
· 1 		malik
Tuesday, June 17, 2008, 8:13:21 PM
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Do you get any other exceptions? Please check firewall and spam filter as the emails might be blocked.
Saar Cohen
· 5000 		Saar Cohen
Tuesday, June 17, 2008, 9:37:47 PM
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Hi there,

i have got the same issue. I get a Test-mail from the SMTP-Configuration form, but don't receive an email when closing an issue. The System-Log logs nothing about that.

It can't be a firewall or Spam-Filter issue, because the Test-mail is coming through, right?

What else can I check?

Regards
Claudio
CDiLorenzo
· 1 		CDiLorenzo
Wednesday, June 25, 2008, 12:05:12 PM
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This depends on the option for alerts, are you using the scheduler?
Mark Wing
· 9108 		Mark Wing
Wednesday, June 25, 2008, 12:19:56 PM
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Yes .. i am using the scheduler. Installed it a few days ago.
CDiLorenzo
· 1 		CDiLorenzo
Wednesday, June 25, 2008, 1:12:57 PM
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Remeber that the scheduler is probably running under different credentials from the web app so it might be a firewall / spam issue.

Also, are there any errors in the windows event log (on the server that the scheduler is installed)?
Mark Wing
· 9108 		Mark Wing
Wednesday, June 25, 2008, 1:14:27 PM
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The Windows Event Log says "Error testing connectivity/authentication to client http://localhost:81/trackingtool/webservices.". The Scheduler is running under "local System account", that is the administrator. I also tried givinvg "everyone" the rights to access the webservices-folder ... still the same error.
CDiLorenzo
· 1 		CDiLorenzo
Wednesday, June 25, 2008, 1:30:12 PM
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Please double check the URL in the config file (looks like a "." at the end of it?).

Also, have you got WSE 3.0 installed on the web server?
Mark Wing
· 9108 		Mark Wing
Wednesday, June 25, 2008, 3:28:25 PM
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Yes ... it actually were the WSE 3.0. I just had the 2.0 installed. Many thanks for your help!
CDiLorenzo
· 1 		CDiLorenzo
Wednesday, June 25, 2008, 4:59:27 PM