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Cannot attach file to the ticket - Gemini Application Error

web-app

When I try to attach a file (133 Kb) - I receive "Gemini Applcation Error" window. The log shows: Error Message Stack Trace Additional Info. Dated Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at CounterSoft.GeminiBiz.7cdfe764c33c38b0.062830ee083f0f7e(FileEN 8d5080ea6e791d20, Byte[]& 20824b3c967b97be) at Gemini.EditComment.imgUpdateClick(Object sender, ImageClickEventArgs e) 1/29/2008 11:48:21 AM Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at CounterSoft.GeminiBiz.7cdfe764c33c38b0.0a66b07b4f5fba22(IssueCommentEN 732c0a0fe634473a) at Gemini.CreateIssComment.btnCreateClick(Object sender, EventArgs e) 1/29/2008 11:46:43 AM Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at CounterSoft.GeminiBiz.7cdfe764c33c38b0.0a66b07b4f5fba22(IssueCommentEN 732c0a0fe634473a) at Gemini.CreateIssComment.btnCreateClick(Object sender, EventArgs e) 1/29/2008 11:41:30 AM Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at CounterSoft.GeminiBiz.7cdfe764c33c38b0.0a66b07b4f5fba22(IssueCommentEN 732c0a0fe634473a) at Gemini.CreateIssComment.btnCreateClick(Object sender, EventArgs e) 1/29/2008 11:40:52 AM Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at CounterSoft.GeminiBiz.7cdfe764c33c38b0.0dd7228622330700(IssueEN 732c0a0fe634473a) at Gemini.CreateIssue.imgCreate_Click(Object sender, ImageClickEventArgs e) 1/29/2008 11:39:38 AM How to fix this issue? It worked normally till today.
sergeyv
· 1 		sergeyv
Tuesday, January 29, 2008, 7:45:51 PM
Replies (14)
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Does this error occurs all the time now?
Mark Wing
· 9108 		Mark Wing
Wednesday, January 30, 2008, 9:04:34 AM
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It's fixed by itself now, but  we didn't do anything.

It continued for 4-5 hours.

 
sergeyv
· 1 		sergeyv
Wednesday, January 30, 2008, 6:29:40 PM
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Now it started again.

No one file can be attached.

Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at CounterSoft.GeminiBiz.7cdfe764c33c38b0.062830ee083f0f7e(FileEN 8d5080ea6e791d20, Byte[]& 20824b3c967b97be) at Gemini.CreateIssComment.btnCreate_Click(Object sender, EventArgs e)   1/30/2008 2:37:55 PM Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at CounterSoft.GeminiBiz.7cdfe764c33c38b0.062830ee083f0f7e(FileEN 8d5080ea6e791d20, Byte[]& 20824b3c967b97be) at Gemini.CreateIssComment
sergeyv
· 1 		sergeyv
Wednesday, January 30, 2008, 10:37:56 PM
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Can you check the load on your web and database server(s)?

Is Gemini the only app on these?
Mark Wing
· 9108 		Mark Wing
Thursday, January 31, 2008, 9:34:38 AM
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Gemini and SQL server are both on the same dedicated server.

We don't have any other application on it.

Thee loaad is not big.
sergeyv
· 1 		sergeyv
Thursday, January 31, 2008, 6:38:35 PM
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Try changing the timeout in the web.config file:

    <httpRuntime executionTimeout="90" maxRequestLength="44096" useFullyQualifiedRedirectUrl="false"/>
Saar Cohen
· 5000 		Saar Cohen
Thursday, January 31, 2008, 7:25:33 PM
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It's already "600".

I tried to run IE locally on the Gemini server and upload a file.

It excluded the networking part.

The file size was 13 Kb.

I got Application Error - timeout.

 

 
sergeyv
· 1 		sergeyv
Thursday, January 31, 2008, 7:53:38 PM
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This is the first time we have seen such symptoms. Can it be that you database is nearly full?
Saar Cohen
· 5000 		Saar Cohen
Thursday, January 31, 2008, 7:57:19 PM
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Disk has 415 Gb free

Gemini Db: Size 2000 Mb, Space available 463.76 Mb

Datafiles: geminiData  Space allocated 1500 Mb, auto grow file, 1000 Mb, unrestricted growth

Transaction Log: geminilog, Space allocated 500 Mb, auto grow file, 500 Mb, unrestricted growth
sergeyv
· 1 		sergeyv
Thursday, January 31, 2008, 8:23:37 PM
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Can you try to set the NHibernate timeout. Add the below to the NHibernate section of the web.config file:

<add key="hibernate.command_timeout" value="0"/>


Saar Cohen
· 5000 		Saar Cohen
Thursday, January 31, 2008, 8:38:45 PM
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Done.

It didn't help.

 
sergeyv
· 1 		sergeyv
Thursday, January 31, 2008, 10:32:44 PM
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Sergey,

We would suggest that you install Gemini elsewhere on your network (e.g. your machine) and replicate the issue. 


Harvey Kandola
· 212 		Harvey Kandola
Friday, February 1, 2008, 9:41:18 AM
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We made a trace on SQL server during the file upload and found that one query hangs.

We continue to investigate - why is it going?
sergeyv
· 1 		sergeyv
Friday, February 1, 2008, 10:11:34 PM
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The issue was fixed by DB reindexing.
sergeyv
· 1 		sergeyv
Saturday, February 2, 2008, 2:14:52 AM