Cannot attach file to the ticket - Gemini Application Error
When I try to attach a file (133 Kb) - I receive "Gemini Applcation Error" window. The log shows: Error Message Stack Trace Additional Info. Dated Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at CounterSoft.GeminiBiz.7cdfe764c33c38b0.062830ee083f0f7e(FileEN 8d5080ea6e791d20, Byte[]& 20824b3c967b97be) at Gemini.EditComment.imgUpdateClick(Object sender, ImageClickEventArgs e) 1/29/2008 11:48:21 AM Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at CounterSoft.GeminiBiz.7cdfe764c33c38b0.0a66b07b4f5fba22(IssueCommentEN 732c0a0fe634473a) at Gemini.CreateIssComment.btnCreateClick(Object sender, EventArgs e) 1/29/2008 11:46:43 AM Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at CounterSoft.GeminiBiz.7cdfe764c33c38b0.0a66b07b4f5fba22(IssueCommentEN 732c0a0fe634473a) at Gemini.CreateIssComment.btnCreateClick(Object sender, EventArgs e) 1/29/2008 11:41:30 AM Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at CounterSoft.GeminiBiz.7cdfe764c33c38b0.0a66b07b4f5fba22(IssueCommentEN 732c0a0fe634473a) at Gemini.CreateIssComment.btnCreateClick(Object sender, EventArgs e) 1/29/2008 11:40:52 AM Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at CounterSoft.GeminiBiz.7cdfe764c33c38b0.0dd7228622330700(IssueEN 732c0a0fe634473a) at Gemini.CreateIssue.imgCreate_Click(Object sender, ImageClickEventArgs e) 1/29/2008 11:39:38 AM How to fix this issue? It worked normally till today.
sergeyv
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Tuesday, January 29, 2008, 7:45:51 PM |
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Does this error occurs all the time now? |
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It's fixed by itself now, but we didn't do anything. It continued for 4-5 hours.
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Now it started again. No one file can be attached. Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at CounterSoft.GeminiBiz.7cdfe764c33c38b0.062830ee083f0f7e(FileEN 8d5080ea6e791d20, Byte[]& 20824b3c967b97be) at Gemini.CreateIssComment.btnCreate_Click(Object sender, EventArgs e) 1/30/2008 2:37:55 PM Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at CounterSoft.GeminiBiz.7cdfe764c33c38b0.062830ee083f0f7e(FileEN 8d5080ea6e791d20, Byte[]& 20824b3c967b97be) at Gemini.CreateIssComment |
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Can you check the load on your web and database server(s)? Is Gemini the only app on these? |
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Gemini and SQL server are both on the same dedicated server. We don't have any other application on it. Thee loaad is not big. |
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Try changing the timeout in the web.config file: <httpRuntime executionTimeout="90" maxRequestLength="44096" useFullyQualifiedRedirectUrl="false"/> |
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It's already "600". I tried to run IE locally on the Gemini server and upload a file. It excluded the networking part. The file size was 13 Kb. I got Application Error - timeout.
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This is the first time we have seen such symptoms. Can it be that you database is nearly full? |
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Disk has 415 Gb free Gemini Db: Size 2000 Mb, Space available 463.76 Mb Datafiles: geminiData Space allocated 1500 Mb, auto grow file, 1000 Mb, unrestricted growth Transaction Log: geminilog, Space allocated 500 Mb, auto grow file, 500 Mb, unrestricted growth |
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Can you try to set the NHibernate timeout. Add the below to the NHibernate section of the web.config file: <add key="hibernate.command_timeout" value="0"/> |
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Done. It didn't help.
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Sergey, |
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We made a trace on SQL server during the file upload and found that one query hangs. We continue to investigate - why is it going? |
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The issue was fixed by DB reindexing. |
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