Desktop on Win7 x64 crashed on start
Hello, i have installed the gemini desktop 3.7 today, and it doesn't start.
Follow the windows event: Fehlerbucket 1204382454, Typ 5 Ereignisname: CLR20r3 Antwort: Nicht verfügbar CAB-Datei-ID: 0
Problemsignatur: P1: TXSMCGLPITFQH235JXU24AXC15J2FEET P2: 3.7.0.2711 P3: 4c125b30 P4: CounterSoft.Gemini.Client.Desktop P5: 3.7.0.2711 P6: 4c125b30 P7: c P8: b P9: System.TypeLoadException P10:
Can you help me?
Thanks
Reiner
cari
· 1 |
|
Tuesday, June 15, 2010, 10:07:07 AM |
0
|
Did you have the old desktop installed? |
||||
|
0
|
no, this is a new installation Files: SnapperHelper.dll Newtonsoft.Json.dll log4net.dll Interop.SHDocVw.dll Interop.RepositoryTypeLib.dll Interop.CRAXDRT.dll HTMLEditorControl.dll CounterSoft.Gemini.WebServices.dll CounterSoft.Gemini.Commons.dll CounterSoft.Gemini.Client.UI.dll CounterSoft.Gemini.Client.Desktop.exe CounterSoft.Gemini.Client.Commons.dll CounterSoft.Foundation.Utility.dll CounterSoft.Foundation.Commons.dll AxInterop.SHDocVw.dll Thanks Reiner |
||||
|
0
|
Thanks, can you please make sure that you have .NET 3.5 SP1 enabled? |
||||
|
0
|
Yes is on |
||||
|
0
|
Can you please try and put the attached DLL (unzip it) into the desktop folder? |
||||
|
0
|
thank you but it doesn't solve my problem |
||||
|
0
|
Can you please post the contents of the file generated by the crash? |
||||
|
0
|
Version=1 EventType=CLR20r3 EventTime=129211674664819529 ReportType=2 Consent=1 UploadTime=129211674665809586 ReportIdentifier=9ee504c9-7948-11df-ae2e-00a0c6000000 WOW64=1 Response.BucketId=1204382454 Response.BucketTable=5 Response.type=4 Sig[0].Name=Problemsignatur 01 Sig[0].Value=TXSMCGLPITFQH235JXU24AXC15J2FEET Sig[1].Name=Problemsignatur 02 Sig[1].Value=3.7.0.2711 Sig[2].Name=Problemsignatur 03 Sig[2].Value=4c125b30 Sig[3].Name=Problemsignatur 04 Sig[3].Value=CounterSoft.Gemini.Client.Desktop Sig[4].Name=Problemsignatur 05 Sig[4].Value=3.7.0.2711 Sig[5].Name=Problemsignatur 06 Sig[5].Value=4c125b30 Sig[6].Name=Problemsignatur 07 Sig[6].Value=c Sig[7].Name=Problemsignatur 08 Sig[7].Value=b Sig[8].Name=Problemsignatur 09 Sig[8].Value=System.TypeLoadException DynamicSig[1].Name=Betriebsystemversion DynamicSig[1].Value=6.1.7600.2.0.0.256.48 DynamicSig[2].Name=Gebietsschema-ID DynamicSig[2].Value=1031 UI[2]=C:\Program Files (x86)\CounterSoft\CounterSoft Gemini Desktop\CounterSoft.Gemini.Client.Desktop.exe UI[3]=CounterSoft Gemini Desktop Client funktioniert nicht mehr UI[4]=Windows kann online nach einer Lösung für das Problem suchen. UI[5]=Online nach einer Lösung suchen und das Programm schließen UI[6]=Später online nach einer Lösung suchen und das Programm schließen UI[7]=Programm schließen LoadedModule[0]=C:\Program Files (x86)\CounterSoft\CounterSoft Gemini Desktop\CounterSoft.Gemini.Client.Desktop.exe LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL LoadedModule[3]=C:\Windows\syswow64\KERNEL32.dll LoadedModule[4]=C:\Windows\syswow64\KERNELBASE.dll LoadedModule[5]=C:\Windows\syswow64\ADVAPI32.dll LoadedModule[6]=C:\Windows\syswow64\msvcrt.dll LoadedModule[7]=C:\Windows\SysWOW64\sechost.dll LoadedModule[8]=C:\Windows\syswow64\RPCRT4.dll LoadedModule[9]=C:\Windows\syswow64\SspiCli.dll LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll LoadedModule[11]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll LoadedModule[12]=C:\Windows\syswow64\SHLWAPI.dll LoadedModule[13]=C:\Windows\syswow64\GDI32.dll LoadedModule[14]=C:\Windows\syswow64\USER32.dll LoadedModule[15]=C:\Windows\syswow64\LPK.dll LoadedModule[16]=C:\Windows\syswow64\USP10.dll LoadedModule[17]=C:\Windows\system32\IMM32.DLL LoadedModule[18]=C:\Windows\syswow64\MSCTF.dll LoadedModule[19]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll LoadedModule[20]=C:\Windows\WinSxS\x86microsoft.vc80.crt1fc8b3b9a1e18e3b8.0.50727.4927noned08a205e442db5b5\MSVCR80.dll LoadedModule[21]=C:\Windows\syswow64\shell32.dll LoadedModule[22]=C:\Windows\syswow64\ole32.dll LoadedModule[23]=C:\Windows\system32\profapi.dll LoadedModule[24]=C:\Windows\assembly\NativeImagesv2.0.5072732\mscorlib\8c1770d45c63cf5c462eeb945ef9aa5d\mscorlib.ni.dll LoadedModule[25]=C:\Windows\system32\uxtheme.dll LoadedModule[26]=C:\Program Files (x86)\MaxTo\Hooker32.dll LoadedModule[27]=C:\Windows\assembly\GACMSIL\mscorlib.resources\2.0.0.0deb77a5c561934e089\mscorlib.resources.dll LoadedModule[28]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorjit.dll LoadedModule[29]=C:\Windows\assembly\NativeImagesv2.0.5072732\System\5ba3bf5367fc012300c6566f20cb7f54\System.ni.dll LoadedModule[30]=C:\Windows\assembly\NativeImagesv2.0.5072732\System.Drawing\ead6be8b410d56b5576b10e56af2c180\System.Drawing.ni.dll LoadedModule[31]=C:\Windows\assembly\NativeImagesv2.0.5072732\System.Windows.Forms\2e2e31c87004468796d3defa1a1df011\System.Windows.Forms.ni.dll LoadedModule[32]=C:\Windows\system32\CRYPTSP.dll LoadedModule[33]=C:\Windows\system32\rsaenh.dll LoadedModule[34]=C:\Windows\assembly\GACMSIL\CounterSoft.Gemini.Client.UI\3.7.0.2711_0e17ff0349390ca9\CounterSoft.Gemini.Client.UI.dll LoadedModule[35]=C:\Windows\system32\VERSION.dll LoadedModule[36]=C:\Windows\system32\apphelp.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 FriendlyEventName=Nicht mehr funktionsfähig ConsentKey=CLR20r3 AppName=CounterSoft Gemini Desktop Client AppPath=C:\Program Files (x86)\CounterSoft\CounterSoft Gemini Desktop\CounterSoft.Gemini.Client.Desktop.exe ReportDescription=Stopped working |
||||
|
0
|
It seems like you have some CounterSoft dlls in the GAC. |
||||
|
0
|
I have the same issue, only with Windows 7 32-bit. I installed Gemini Desktop and it would start, then installed the Outlook plugin and though the Outlook plugin works Gemini Desktop crashes on start. |
||||
|
0
|
thank you for help, gemini desktop runs now Reiner |
||||
|
0
|
Thanks for the feedback. We are investigating this and will let you know as soon as we find a solution. |
||||
|
0
|
FYI, I can confirm this behavior, Outlook breaks Desktop Client. |
||||
|
0
|
FYI - today we have released a new version of the outlook add-in that will solve this issue and support outlook 2010. |
||||
|