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Issue Created date blank in Issue Created alert email (Gemini 2.2.2)

web-app

The Created field is coming out blank in Issue Created emails. Below is an example. The only customization that we have done to Gemini is to change the globalization setting in web.config:

<globalization culture="en-US" uiCulture="en-US"

We didn't change the <GeminiLocalisation defaultCulture="en-GB" ....> setting as the manual didn't mention this. Is that correct? Also the manual mentioned changing the DateFormat setting, but I couldn't find that.

How do we get the Issue Created date to show up?

Example email content:

 

 

Type:

Enhancement

Priority:

Low

 

Status:

Assigned

Resolution:

Unresolved

 

Component:

Database

Fix Version:

 

Reported By:

Warren Davis

Assigned To:

Andrew Black

 

Created:

Updated:

 

Description

Determine how to .........
lneville
· 1 		lneville
Saturday, October 20, 2007, 4:13:39 PM
Replies (14)
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Hello,

Are you using MailPlugin or Scheduler for email dispatch?
Harvey Kandola
· 212 		Harvey Kandola
Monday, October 22, 2007, 10:32:11 AM
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Under Administration>Global Settings>Notifications>Email Alert Engine it says MailPlugin.
lneville
· 1 		lneville
Monday, October 22, 2007, 2:50:55 PM
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Would be it possible to test this works under "en-GB" setting?

It may help us to pinpoint the problem.

 
Harvey Kandola
· 212 		Harvey Kandola
Tuesday, October 23, 2007, 2:30:59 PM
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I changed back to en-GB:

<globalization culture="en-GB" uiCulture="en-GB" requestEncoding="utf-8" responseEncoding="utf-8"/>

However the problem is still occurring. We are now on 2.2.3 by the way.

I noticed that also the Updated: date in the email is blank when I get an update alert.

I checked the Common-IssueDetail.vm template. We have not altered it. Here are the relevant rows:

 <!-- Created -->
    <tr>
        <td valign=top align="right"><b>Created:</b></td>
        <td valign=top>$issue.DateCreatedString</td>
    </tr>

 <!-- Updated:-->
    <tr>
        <td valign=top align="right"><b>Updated:</b></td>
        <td valign=top>$issue.DateRevisedString</td>
    </tr>
lneville
· 1 		lneville
Wednesday, October 24, 2007, 2:01:02 PM
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Go the Gemini\bin directory.

Check that the MailBee.NET.dll file version is 3.0.0.68.
Check that the CounterSoft.Gemini.Commons.dll file version is 2.2.3.*.
Harvey Kandola
· 212 		Harvey Kandola
Thursday, October 25, 2007, 11:19:25 AM
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MailBee.NET.dll  = 3.0.0.68

CounterSoft.Gemini.Commons.dll  = 2.2.3.30397
lneville
· 1 		lneville
Thursday, October 25, 2007, 2:15:53 PM
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Can you reproduce this issue?
lneville
· 1 		lneville
Monday, November 12, 2007, 10:03:05 PM
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If you like, send a compressed SQL backup (or a link to it) to our support email address.  We can then download and test to see if it is a data problem.
Harvey Kandola
· 212 		Harvey Kandola
Tuesday, November 13, 2007, 10:28:56 AM
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Thanks for the update. This is still an issue for us. I don't think I have the support email address. Can you tell me it or send it to me?
lneville
· 1 		lneville
Tuesday, December 11, 2007, 10:25:23 PM
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support@countersoft.com

 
Mark Wing
· 9108 		Mark Wing
Wednesday, December 12, 2007, 9:54:30 AM
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Has anybody found the fix for this issue if so will anybody post the fix since i'm having the same issue.

 
fwitron
· 1 		fwitron
Friday, March 6, 2009, 4:40:35 PM
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This is fixed in 3.1.x

 
Mark Wing
· 9108 		Mark Wing
Friday, March 6, 2009, 5:02:52 PM
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[quote user="MarkWing"]

This is fixed in 3.1.x

 

[/quote]

Currently I am using 3.5.0, the issue still the same. It seems not fixed yet. Please take a look. Thanks.
Franklau
· 1 		Franklau
Friday, June 26, 2009, 7:48:01 AM
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Which email alerts engine are you using?
Mark Wing
· 9108 		Mark Wing
Friday, June 26, 2009, 10:16:28 AM