Reporting issues to gemini via email
I just upgraded to version 2.2.6 and installed Gemini Scheduler v1.7.1.
How do users report issues via email?
Also, after the new installation gemini no longer sends email notifications after an issue has been created or modified.
Thank you,
garifo
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Wednesday, March 19, 2008, 3:52:28 PM |
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Please check the event log and Gemini error log for errors. |
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in the configuration file. |
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The user name and password are for Gemini admin user. Please check the windows application event log. Do you get any entries there? |
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This are two errors logged: |
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The first two error mentioned before are now gone....now I only get |
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Seems like you do not have a component with ID of 1. Can you check? |
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Yep...that was the problem....so I changed the projid and component to a different porject, rebooted server and worked. |
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I'm having a VERY similar issue. I'm running 2.2.6 and Scheduler 3.0. I have edited the configuration file to reflect a Gemini administrator and password. I have configured (and uncommented) the Mailbox parser section, and have restarted the service. I've tried "regular" and "auto" for authentication. I'm running www.hmailserver.com as my mailserver locally, and POP is enabled. I see no events in the event log, and the pop3 debug file is not created, even though the service is run as the local system account and that account has full control of the target directory. Here's my config.....
<?xml version="1.0" encoding="utf-8" ?>
Any ideas where I should look for help?
Thanks!
Tom |
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Is the scheduler working (sending alerts)? |
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No - the scheduler is not sending alerts. At this point, based on your email from yesterday I have installed WSE 3.0 and rebooted, and I cannot get Gemini to send emails using the mail plugin or scheduler service. I can telnet localhost 25 and connect to the mail server. The mail server logs indicate that Gemini is not even attempting to connect to either the SMTP server or through POP. The file c:\Temp\GeminiPOP3log.txt is not created, and the application event log has no information related to the scheduler service. It doesn't matter whether I configure the notifications page to use the mail plugin or the scheduler, no messages are sent. The test button never generates an email. Any ideas what to look at next? |
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Double check you scheduler config is correct. You should see entries in the windows event viewer when it is starting etc.. also, check Gemini error log. |
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MarkWing, |
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The Gemini error log complained about not being able to write to the c:\GeminiSMTPLog.txt file, so I created it and granted "everyone" "full control"
Good thing this instance only runs on my laptop. :)
Now using the mail plugin, messages arrive, but the scheduler still doesn't send them, nor does it pick up messages in the POP mailbox.
What next? |
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Wow - getting MUCH closer. VERY odd. Here's what I did. I created the debug file GeminiPOP3log.txt and granted everyone full control. I stopped the scheduler service, cleared the application event log, and restarted it. NOW I see the error in the application log - "Error testing connectivity/authentication to client " Apparently it didn't like my AD credentials listed there. I switched to a locally-defined user, and the scheduler started and processed messages from the POP mailbox. I'm still not seeing messages from ticket updates being delivered. |
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Running out of RAM
I finally saw an error message in the log which makes sense. The box (with 3GB of phsyical memory) eventually runs out of memory. When I start the scheduler, I see two things happen. The scheduler eats about 33 MB RAM, and then grows to about 900MB. aspnetwp.exe grows in memory usage up to about 150MB, and the SQL server instance RAM usage grows to about 150MB. It looks to me like switching to the scheduler wants to re-transmit all of the messages ever sent by the system. Is that right? How do I fix that?
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
I see this in the error log:
Exception of type 'System.OutOfMemoryException' was thrown. 29/10/2008 11:36:55 SOURCE: mscorlib TARGETSITE: System.String GetStringForStringBuilder(System.String, Int32, Int32, Int32) STACKTRACE: at System.String.GetStringForStringBuilder(String value, Int32 startIndex, Int32 length, Int32 capacity) at System.Convert.ToBase64String(Byte[] inArray, Int32 offset, Int32 length, Base64FormattingOptions options) at System.Convert.ToBase64String(Byte[] inArray) at Microsoft.Web.Services3.Mime.XopNodeData.GetString() at Microsoft.Web.Services3.Mime.XopContentsNode.getData() at System.Xml.XmlText.WriteTo(XmlWriter w) at Microsoft.Web.Services3.Mime.XopContentsNode.WriteTo(XmlWriter w) at System.Xml.XmlElement.WriteContentTo(XmlWriter w) at System.Xml.XmlElement.WriteTo(XmlWriter w) at System.Xml.XmlElement.WriteContentTo(XmlWriter w) at System.Xml.XmlElement.WriteTo(XmlWriter w) at System.Xml.XmlElement.WriteContentTo(XmlWriter w) at System.Xml.XmlElement.WriteTo(XmlWriter w) at System.Xml.XmlElement.WriteContentTo
I also see this (hundreds of times - too many to count) in the event viewer Event Type: Error For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Where do I go next? |
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look at the issuealerts or gemini_issuealerts table, are there any records there? |
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