Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Why status doesn't change when assigning issue to user

web-app

In Update issue -page (EditIssue.aspx) When I assign issue to developer status doesn't change to assigned. Isn't this a bug?

jpkeisala
· 1
jpkeisala
Replies (6)
helpful
0
not helpful

This is not a bug. This was done by design because we do not want to change the status of an issue once it was created.


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

[quote user="SaarCohen"]This is not a bug. This was done by design because we do not want to change the status of an issue once it was created.[/quote]
Still it's an odd thing: if I create an issue, and assign a resource to that issue, the status is also set to 'unassigned'. THis is silly, as the field 'Assigned to' shows the assigned resource, so it IS assigned to someone. Now I have to click a couple of times to get the status switched to assigned.

Also, I can't close an unassigned issue this way, I always first have to set the status to assigned, even when I've selected unassigned as a valid pre-state for closed.


FransBouma
· 1
FransBouma
helpful
0
not helpful

Wrong! You must have something wrong with your status setup.

When you create an issue and assign a resource to it, the status will be assigned!

You can test it on http://gemini.countersoft.com/


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

[quote user="FransBouma"]Also, I can't close an unassigned issue this way, I always first have to set the status to assigned, even when I've selected unassigned as a valid pre-state for closed.
[/quote]

When you setup unassigned as a valid pre-state for closed, did you update both the unassigned (closed is a post-state) and closed (unassigned is a pre-state) status? I have made the mistake of not updating both status relationships before.


bygate
· 1
bygate
helpful
0
not helpful

[quote user="MarkWing"]

Wrong! You must have something wrong with your status setup.

When you create an issue and assign a resource to it, the status will be assigned!

You can test it on http://gemini.countersoft.com/

[/quote]
Please don't come up with 'Wrong!', I experience this behavior every darn day here so I'm not lying about this. If it's something with the status setup, great, but WHAT is then wrong with the status setup? I can't imagine what the status setup has to do with it. If I assign a resource to an issue I'm CREATING, I expect the status to become 'assigned'.

Though I think I know what's wrong: the Assigned status isn't having its 'Assigned status' checkbox checked. I haven't touched that, so it might be that that's something not initially set correctly.


FransBouma
· 1
FransBouma
helpful
0
not helpful

[quote user="bygate"]

[quote user="FransBouma"]Also, I can't close an unassigned issue this way, I always first have to set the status to assigned, even when I've selected unassigned as a valid pre-state for closed.
[/quote]

When you setup unassigned as a valid pre-state for closed, did you update both the unassigned (closed is a post-state) and closed (unassigned is a pre-state) status? I have made the mistake of not updating both status relationships before.[/quote]

After reading your post I re-checked the states again, and then I saw that Closed wasn't a post-state for unassigned! After I made the changes there, it worked. :)


FransBouma
· 1
FransBouma