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Alerts are not being created... I don't believe

web-app

This is my 3rd installation of Gemini (1st complimentary license, though) and I'm having a very strange problem.

I initially tried to use the Gemini Scheduler for emails, but currently have the MailPlugin configured.  I have the admin and another user configured to receive alerts for everything.

I have tested email via the SMTP Test button and it works.  Nothing that I do seems to send an alert though.  Create an Issue, add a comment, assign a user, etc.  Adding another "Watcher" for an issue DOES send an alert.  I don't believe alerts are being generated at all and I don't know why.  All Notifications section items are set to Yes.

Any thoughts?   I'm running 2.2.6.

cromwellryan
· 1
cromwellryan
Replies (3)
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not helpful

Can you please try and reboot the web app? Did you change the config to use the mailplugin?

Also, make sure that email alerts are enabled.


Saar Cohen
· 5000
Saar Cohen
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I've attempted a reboot and it's not helped.  I also want to mention that I've looked through the Event Log (Application, System) and the Gemini log and found nothing other than no UrlReferrer messages.

Any other thoughts?


cromwellryan
· 1
cromwellryan
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Ryan,

Please send a copy of the CONFIG file in the Scheduler installation directory to our support email address.  Please ZIP the file as our firewall will block it otherwise!



Harvey Kandola
· 212
Harvey Kandola