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Configuring Notifications

web-app

We just upgraded to 2.2 from 2.1 and found a quirky issue.  In 2.1 you could set the notifications globally in the web.config.  We had these set so that we onyl received a single email when comments were posted.  Our staff was starting to go nuts getting three emails each time an issue was touched and this fixed it.  in 2.2 it looks like these settings are now set in the "Email Alerts" section of each project.  The issue with this for us is that we have 80 or so porjects and making the settings on each project for each staff member is unmanageable.

Is there a ways to set these notification settings globally in the latest version of Gemini?   Any help would be appreciated!

wshackne
· 1
wshackne
Replies (7)
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In 2.2 the settings have been moved to the Administration page. However, I am not sure which settings you are referring to.


Mark Wing
· 9108
Mark Wing
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If you go to a project and click "Email Alerts" you will see them.   In previous versions these options were assigned on a global basis and not on a per project basis.  In effect, I would like to step back and apply these globally, or at least make some global defaults that users could override if they wish.


wshackne
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wshackne
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If I understand you correctly,  you wish to globally STOP certain email types.

The reason people did this, was as you say, to reduce the amount of email traffic.

Since 2.2, the Gemini Scheduler by default batches up email alerts for an issue.  You can configure the batch interval from Administration --> SMTP Configuration.

It's not quite what your after, but it will reduce the amount of emails being sent out.

Commercial License holders can also download the Source Code for the Gemini Scheduler.

Sorry if we disappoint.

 


Harvey Kandola
· 212
Harvey Kandola
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Thanks for the reply Harvey.  After living with 2.2 for a few days the emails are getting really annoying.  However, we have found another email notification issue.

In the previous version we had it set up so it emailed the actual comment that was added.  Now it just emails a copy of the issue with the note "The following issue has been UPDATED by XXXX."  You now actually have to login to Gemini to see the comment.  Before you could glance at the email and see what the comment was.  This is especially important since most of us use mobile phones for email  and need to see the comments when we are out of the office.

Any idea how to get this back?  We are going to write custom filters for our mail server to get rid of all the extra emails that Gemini sends out (Gemini Scheduler is installed, but not working).  However without the actual comment sending out in the email it is all for nothing.


wshackne
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wshackne
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Hi,

Gemini Scheduler 1.4 sends out Lastest Comment and Change Log for issue in question.

Ensure you use.

But, tell us any errors (in Gemini or Event Log) so we can help you get it going. 


Harvey Kandola
· 212
Harvey Kandola
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Remember, only the Gemini Scheduler sends batched emails!


Harvey Kandola
· 212
Harvey Kandola
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Harvey,

OK, I finally got the scheduler working.  I think it will work.  The emails are a bit more difficult on a mobile device, but we can live with it.  Thanks for the help!

Also, this is just a suggestion, but you might want to produce some documentation on the scheduler.  It might save you a lot of time in the forums.  I looked though all of the official PDFs and couldn't even find a description of what the scheduler did.  I did see the piece about installing it, but it didn't go into enough detail to really answer our questions. 

At any rate, thanks for your help and all your work!

Spence


wshackne
· 1
wshackne