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Is it possible to setup E-mail alerts for external users?

web-app

Hi,

We use Gemini as a basic call-logging application.

The users send our IT support team an E-mail to log a call. The Support team log the call in Gemini and assign it to the correct resource in IT.

Is it possible to configure Gemini to send a basic E-mail to the user to say that the call has been loggged and the ticket number is [gemini ticket number]?

 

It would also be nice to send the user a closed issue notification also.

 

Thanks,

Conor
ConorMc
· 1 		ConorMc
Monday, April 16, 2007, 11:06:13 AM
Replies (6)
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This is not possible out of the box.

However, you could write your own mail plugin to do so.
Saar Cohen
· 5000 		Saar Cohen
Monday, April 16, 2007, 10:19:55 PM
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Fair enough. Thanks for the reply.
ConorMc
· 1 		ConorMc
Tuesday, April 17, 2007, 12:33:20 PM
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[quote user="SaarCohen"]

This is not possible out of the box.

However, you could write your own mail plugin to do so.

[/quote]

How does one go about writing their "own mail plugin"?   I am very familiar with ASP .NET, etc. so the programming part would not be so hard, but how do you create a plugin to add this mail plugin without altering the out of the box code?
jedgett
· 1 		jedgett
Thursday, March 13, 2008, 3:01:03 PM
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Please see: http://www.countersoft.com/Downloads/gemini.pdf

Section 9.5 (page 69)
Mark Wing
· 9108 		Mark Wing
Thursday, March 13, 2008, 3:54:06 PM
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Thanks, are there any examples of the Emailer class in use? 

Also, does this override any existing processes that occur when an issue is created, or does it add additional functions to what Gemini does out of the box.

 

 
jedgett
· 1 		jedgett
Thursday, March 13, 2008, 5:27:09 PM
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This will execute as well as other plugins.
Saar Cohen
· 5000 		Saar Cohen
Thursday, March 13, 2008, 8:56:57 PM