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Closing comment

web-app

Hi What is the exact function of  "closing comment" checkbox on comment editing page ? First, i was thinking that it must be checked to "issue status", "issue resolution" combos changes to take effect, but it's not true....they work even without checking this checkbox....   thanks

michal.levy
· 1
michal.levy
Replies (3)
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ClLosing comment is used to highlight the definitive comment in a thread of comments.

Typically, people will add a Closing Comment that details the final outcome of an issue, or will detail a FIX, etc...


Harvey Kandola
· 212
Harvey Kandola
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Can the closing comment also set the status of the ticket to closed? would save time in then having to go and close the ticket? or perhaps prompt for the time, and then once time is entered then close the ticket?


Simon@MailboxPro
· 1
Simon@MailboxPro
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Please raise Enhancement issue.


Harvey Kandola
· 212
Harvey Kandola