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Emails - We are not Receiving emails using the Scheduler option

web-app

We are still not able to send emails and we already tried the solution that Gemini Support has sent us.

Please advise as we require this function: NOTE: we are not recieving any errors on the SMTP box or in Gemini.

Response (solution) from Gemini Support:

Set verbose logging to no in the SMTP configuration section of the admin menu and switch to scheduler.

This will allow the scheduler to send emails.

Question to Gemini Support:

We have received emails (we had to update the config file) but we are using MailPlugin.

We would like to receive emails using the Scheduler option.

RickSpeckeen
· 1
RickSpeckeen
Replies (15)
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Which Gemini version are you using?


Mark Wing
· 9108
Mark Wing
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We have just upgraded to the latest version!


RickSpeckeen
· 1
RickSpeckeen
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So what have you updated in the config file?


Mark Wing
· 9108
Mark Wing
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Hi,

I have attached our config file below:

<?xml version="1.0" encoding="utf-8" ?>
<configuration>
  <configSections>
    <section name="Gemini" type="CounterSoft.Gemini.Scheduler.ServiceConfigSection, CounterSoft.Gemini.Scheduler" />
  </configSections>
  <Gemini>
    <Clients>
      <Client WebServicesURL="http://localhost/gemini/webservices" AuthenticationUsername="*" AuthenticationPassword="***8">
        <MailboxProcessors>
          <!-- Sample mailbox processor setup
          <MailboxProcessor
            Name="MyPOP1"
            POPServer="mail.server.com"
            POPServerPort="110"
            AuthenticationMethod="AUTO"
            UseSSL="false"
            POPMailbox="a@server.com"
            POPUsername="a@server.com"
            POPPassword="abc123"
            DeleteMessages="false"
            SubjectLikeRegExp=""
            SubjectNOTLikeRegExp=""
            ProjectID="1"
            UserID="1"
            ComponentID="1"
            IssueType="1"
            IssuePriority="1"
            IssueSeverity="1"
            Visiblity="1"
            VisiblityMemberType="2"
            RiskLevel="1"
            DebugFile = "c:\GeminiPOP3log.txt"
            DebugMode = "false"
            />
          -->
          <!-- Authentication methods: AUTO, APOP, REGULAR, NONE  -->
          <!-- POP Server Port: usually 110 or 995 (secure) -->
        </MailboxProcessors>
        </Client>
    </Clients>
  </Gemini>
</configuration>


RickSpeckeen
· 1
RickSpeckeen
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You said in your first post that you have updated a config file to receive alerts, which config file is that?

As for the scheduler config, is the URL correct (is the service installed on the web server?)?

Are the username and password valid Gemini admin username and password?

Any errors in the event log?


Saar Cohen
· 5000
Saar Cohen
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He didn't mean the config file. He meant in the notifications screen. Using mailplugin works.

 

The URL is correct. It's installed on the web server

The username and password are valid admin credentials.

No errors in the windows event log.

Debug file being emailed to you right now.

Thanks,

Rick..

 


RickSpeckeen
· 1
RickSpeckeen
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From the debug file sent, we can see that the emails have indeed been sent successfully.

Is it possible that a spam filter / mail sweeper is not letting this through?


Saar Cohen
· 5000
Saar Cohen
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That debug file is being created when usin the "TEST" button which always works. With any other alerts, no debug file is ever created...


RickSpeckeen
· 1
RickSpeckeen
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Can you please check the gemini_issuealerts table? Are there any records there?

If not, try updating /creating an issue and check again.


Saar Cohen
· 5000
Saar Cohen
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The table contains approx 2400 records dating from today back to Feb 3 or so when we upgraded to V3.1.


RickSpeckeen
· 1
RickSpeckeen
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Are you sure that the service is up and running and there are no errors in the windows application log (on the server)?


Saar Cohen
· 5000
Saar Cohen
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I've confirmed the service is running, and also stopped/restarted it to make sure. Cleared the application log, which only showed "Information" events that were all successful authentication logins. No warnings or errors appeared.

I created an issue and then confirmed in was added to the issuealert table and it was there fine.

Thanks.


RickSpeckeen
· 1
RickSpeckeen
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How many Gemini web sites have you got on the server?


Saar Cohen
· 5000
Saar Cohen
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We have only ever had one site, which is the one that got upgrade to 3.1

Thanks..


RickSpeckeen
· 1
RickSpeckeen
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Can you post all entries by the scheduler from the event log?


Saar Cohen
· 5000
Saar Cohen