We are looking to incorporate an external report designer tool with Gemini.

Something like this:

http://www.devexpress.com/Products/NET/XtraReports/

Thoughts?

Report generation (lack of) has caused a lot of grief, Gemini to take a big, negative hit here last year.

Some report generation built in would be good.

A 3rd party report designer would be OK, but that then requires staff who will actually DO this for the organization.

For EITHER of these, I still have a problem w/ DATES as custom data fields (I haven't thought about it too much, but couldn't solve it immediately).

We have a group that takes issues from a customer, translates them, sends them off around the world to various teams to answer.  These in turn must be reviewed at a group level, then approved for submittal back to the customer.  Then they are translated back, and then posted to the customer.

With a commitment of a response date to the customer, you can quickly see that there are NUMEROUS due dates involved that must be reported on at various levels.

The teams have decided to NOT transfer issues around numrous projects for this, as a unified view of the state and comments involved is important.

Thus there are due dates of this sort:

• Customer posting due date;
• translation complete due date (for review);
• approved for submittal (to translation) due date;
• response due date for review & approval;
• query submitted to team for assignment to appropriate teams;
• customer query translation complete
• target team to respond identified, and target translation language selected;

1. Need for DATE type in custom data;
2. Need for appropriate report generation tool;

I agree. We already use XtraReports in house and is a good product however the fact that you do not have anything in progress or available tells me that I shall be waiting months before something is available - that coupled with the lack of foriegn keys in the db makes it very difficult for people to write custom sql.

Now that I know nothing is in the pipeline for reports in the imminent future and the lack of priority support that I paid for when we bought the licence just shows me that Countersoft are not that interested -  I will have to start looking for a replacement for Gemini (any suggestions welcome).

Si

hi Si,

Your frustration is understandable.

Just some notes to help you get our side of the story:

1. We are focusing on both source code licensing and localisation for the coming release. Why? Because tThese two items have been the most requested items to date. Poeple wan the source code so they can customise and improve Gemini as they see fit. 

2. Reporting will be done! Internally, it is slated for 2.2 release (release after next).  We want two things: ship core reports out of the box, and, provide a standalone report writer for folks to produce their own reports!

3. As for priority support -- we provide this to allow such customers to get quicker responses to support issues.

We do care, but it is sometimes difficult to be all things to all people.

In the meantime, we will endevour to see if we can get you the code for your reporting requirements for next release (June). Just drop us any additional requirments to our support email address.

Regards,

Hi,

Thanks for the reply. Source licencing is of interest to me as we can then modify to suit our requirements - I really don't want to have the hassle of scoping an alternative project.

Just to pick up on point 3 about the priority support, I paid for the support but the one thing I have never had is notification about any new or upcoming releases, some emails not replied to at all and obviously no access to the priority support side on this forum.

Regards

Si

Si,

You should now have access to the Priority Support forum.

You should have a received an email inviting you to request a Priority Support account on the forums -- clearly this did not make it to you.

Hope all is sorted now.

Thanks - i'll give it a go

Si

Personally, when I need any reports not catered, I use SQLServer Reporting Services.

Harvey,  is there any chance that Countersoft could produce some RS templates for people to download and deploy?  That would be useful in my view.

When will we see the source code availability.  I was under the impression that I was able to download the source code when I purchased this product.

Thanks

Dave

Source code licensing will be available later this year.

May I ask how did you get this impression?