Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Gemini 5.1.3 - issues after upgrading from 5.1.2

admin
usage

Yesterday we switched to 5.1.3 from 5.1.2. After the upgrade we missed all of configured icons (type, status, priority and severity icons) in our projects. So we configured them again (Grr!). Now it looks good, but it was strange because we use only bundled icons. Hope it will never happens again during the next update. I noticed hundreds of exceptions in the system log.

Unhandled exception: File does not exist.. Stack trace:    at System.Web.StaticFileHandler.GetFileInfo(String virtualPathWithPathInfo, String physicalPath, HttpResponse response)
   at System.Web.StaticFileHandler.ProcessRequestInternal(HttpContext context, String overrideVirtualPath)
   at System.Web.DefaultHttpHandler.BeginProcessRequest(HttpContext context, AsyncCallback callback, Object state)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Second issue is about incorrect tab content rendering in the Configure page. See the attachment. It happens on the Templates tab (at the top) when switching between vertical tabs (status - priority - severity). It helps to refresh the page (F5). The problem is in Firefox, in Chrome it looks correct.

[ Configure_Rendering.png ]
stepand76
· 504 		stepand76
Saturday, December 8, 2012, 8:30:23 PM
Replies (6)
helpful
0
not helpful

We are trying to track down the switching tab issue. I am not sure why you are missing images, which one was it?
Mark Wing
· 9108 		Mark Wing
Monday, December 10, 2012, 9:31:41 AM
helpful
0
not helpful

It was all I mentioned: type, status, priority and severity icons.

E.g.: type-newfeature.png

I'm not sure but maybe it was because I selected ISSUES/type-newfeature.png in 5.1.2 instead of type-newfeature.png.

Coult it be an explanation?
stepand76
· 504 		stepand76
Monday, December 10, 2012, 10:05:08 AM
helpful
0
not helpful

Did you unblock the zip file before extracting?
Saar Cohen
· 5000 		Saar Cohen
Monday, December 10, 2012, 12:08:03 PM
helpful
0
not helpful

Unblock zip file? What does it mean?

  1. I stopped the Gemini app.
  2. Deleted the app dir.
  3. Extracted the zip file.
  4. Edit the web.config file.
  5. Set the full acccess to the assets, AppCode and AppData directory to Everyone group.
  6. Start the Gemini app and encountered the issue.
stepand76
· 504 		stepand76
Monday, December 10, 2012, 12:23:27 PM
helpful
0
not helpful

Sometimes windows blocks content from being extracted if the zip is not unblocked. right click on the zip file, properties and see if you have an unblock button on the bottom right.
Saar Cohen
· 5000 		Saar Cohen
Monday, December 10, 2012, 12:37:31 PM
helpful
0
not helpful

It's new to me. Thank you. Despite this it wasn't my case, because icon files has been extracted - I was able to choose them in the Configure page. After reconfigure icons it works for us. I'll inform you if it happens again.
stepand76
· 504 		stepand76
Monday, December 10, 2012, 12:51:51 PM