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"Item Key" missing when viewing an item

templates

In Gemini v5.1.2.3579: although "Item Key" is part of a template's screen (at the top of the list, and Everyone has rights for it), the item key (a label/string like "PROJ-1234") is not shown when viewing an item of a project which has this template assigned (see attachment with screenshots).

What could be wrong? Or do I missunderstand the meaning of "Item Key"?

[ item key.zip ]
User14150
· 50 		User14150
Thursday, November 15, 2012, 12:53:15 PM
Replies (4)
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Item key will not be show in the view item page. The id is show on the blue bar next to the project code, so it is not needed.
Mark Wing
· 9108 		Mark Wing
Thursday, November 15, 2012, 5:34:57 PM
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For us it would be useful to see the full key "PROJ-1234" in the item (and for what else is it possbile to configure its appearance in the screen?), because since Gemini4 (where I could see the key) I'm used to copying it into a forwarded mail's subject (to get an incoming mail added to an item's comments). At the moment I'm forced to "construct" the key in the mail's subject manually, which is a bit painful.

And I cannot use the new Outlook plugin therefore, because it does not allow me to choose the appropriate item and relies on an already existing and "single threaded" communication path. But sometimes we get emails from several reporters concerning one item, which need to get added.
User14150
· 50 		User14150
Friday, November 16, 2012, 10:10:19 AM
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You can use the workaround i posted here. It puts the issue summary to the description section in following format: "PROJ-1234 Title of the issue"

··· Great, I'll try that for the moment, thanks!User14150Friday, November 16, 2012, 2:00:28 PM
stepand76
· 504 		stepand76
Friday, November 16, 2012, 11:50:46 AM
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ANSWER

I have added it to our hit list for December's release.
Mark Wing
· 9108 		Mark Wing
Friday, November 16, 2012, 12:24:20 PM