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Why are Activity, Planner, etc, still in dropdown menu?

admin

During phase-in of Gemini, I only want clients to see items. I don't want clients to see Activity, Planner, Burndown, etc.

Go to Customize > Templates > Bug and Issue Tracking > Menus

I then set only "Items (Issues)" to be available to "Everyone". All other options are not available to "External Users"

Currently, "client" can still see all these menu items.

I would be grateful for any advice.

OldGrantonian
· 200
OldGrantonian
Replies (5)
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Which groups did you set them to?


Saar Cohen
· 5000
Saar Cohen
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Developers, Gemini Administrators, Managers, Support Team, Testers


OldGrantonian
· 200
OldGrantonian
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And those users are not in these groups? if not send us your database.


Saar Cohen
· 5000
Saar Cohen
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I'm sorry - I don't understand your question :(

In an attempt to reach common ground, here's another attempt to explain my issue.

At the moment, anyone in the "External Users" group can see only one project.

If they click on the project dropdown menu at the top left, I want them to see only "Issues". I don't want them to see Activity, Planner, Burndown, etc.

Here's what I did.

Templates > Bug and Issue Tracking > Menus

Set "Items" to be seen by "Everyone"

Set "Planner" to be seen by Developers, Gemini Administrators, Managers, Support Team, Testers. The only groups not included are Everyone, Everyone (Authenticated), and External Users. Remember that "External Users" are the group that I want to EXCLUDE.

Repeat the previous step for Activity, Timeline, etc.

Despite these settings, "External Users" can still see Planner, Activity, etc.


OldGrantonian
· 200
OldGrantonian
helpful
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ANSWER

This issue can be closed :)

Somehow, it related to the "Testers" group that we added to the 3-user version.

Any menu permissions that included "Testers" could not be hidden.

Since we don't have enough licenses, we shot all the testers and removed the group from Gemini (and from the menu permissions).

Now, we can hide any or all menu items from External Users.


OldGrantonian
· 200
OldGrantonian