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Licensed User Error Message

install
sentry

Hi,

I have recently upgraded to Gemini 5, retrieved my license and Gemini says I'm licensed for Sentry with 9999 seats. However, when I go to the "People" section of the Configuration and then look at the Users section, it gives me the error message "No more than three users permitted with this license".

Does that mean I won't be able to have more than 3 users logged in at the time or is it possibly meaning something else?

Thanks!
Rosiewan
· 50 		Rosiewan
Friday, September 28, 2012, 4:25:27 PM
Replies (4)
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Did you put the Gemini license in as well?

··· Hi Mark, Thanks for the quick reply.RosiewanFriday, September 28, 2012, 4:47:31 PM
Mark Wing
· 9108 		Mark Wing
Friday, September 28, 2012, 4:36:19 PM
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Thanks for the quick reply.

I am sure I'm missing a gemini license being installed. I checked in my e-mail, download zip file and in the response I got from www.geminiplatform.com/license and it appears it's just for sentry. I don't see any license key for gemini in anything I have.

I'm sure I'm missing something obvious.
Rosiewan
· 50 		Rosiewan
Friday, September 28, 2012, 4:57:20 PM
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Please send an email to support@countersoft.com
Saar Cohen
· 5000 		Saar Cohen
Friday, September 28, 2012, 8:01:30 PM
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ANSWER

Found it. Our spam filter was blocking one e-mail with the Gemini license in it but not the e-mail with the sentry license.

I've instructed our spam admin to whitelist countersoft.com... :)
Rosiewan
· 50 		Rosiewan
Saturday, September 29, 2012, 3:51:05 AM