Converse not picking up incoming emails
First -- thank you to the tech support folks who promptly answered my previous (newb) questions. I now have Converse SMTP set up correctly, as far as I can tell. When I hit the test wrench icon, it shows a successful POP3 connection to the Converse mailbox (Support@foo.com), pulls in the headers of emails in the POP3 mailbox, then sends an email to my personal email (leigh@foo.com) that correctly reports the number of emails in the Support@foo.com mailbox.
But when I send an email from leigh@bar.com to Support@foo.com, I expect Converse to pick it up within about 5 minutes (that's the SMTP Interval setting in General/SMTP). It should then send a reply and generate an item in the mapped project. Neither happens. Here are my settings:
POP3 Mailbox
Reply: Notify
Use sender as reporter: Yes
(all filter elements are left at the default blank values)
Mailbox debug mode: No
Project Mapping
Project: Help Desk
Type: Support Request
Component: Contact Data Processing
Priority: Medium
Severity: Minor
Reported By: leigh@foo.com
Resource: Leigh Webber
Risk Level: Medium
Visibility: Everyone
Custom Fields
Platform: Unknown
Customer: {Select}
Product Edition: Unknown
Feels like I'm really close -- but not quite there!
User29573
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Tuesday, July 3, 2012, 3:25:21 PM |