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Converse not picking up incoming emails

converse

First -- thank you to the tech support folks who promptly answered my previous (newb) questions. I now have Converse SMTP set up correctly, as far as I can tell. When I hit the test wrench icon, it shows a successful POP3 connection to the Converse mailbox (Support@foo.com), pulls in the headers of emails in the POP3 mailbox, then sends an email to my personal email (leigh@foo.com) that correctly reports the number of emails in the Support@foo.com mailbox.

But when I send an email from leigh@bar.com to Support@foo.com, I expect Converse to pick it up within about 5 minutes (that's the SMTP Interval setting in General/SMTP). It should then send a reply and generate an item in the mapped project. Neither happens. Here are my settings:

POP3 Mailbox

Reply: Notify

Use sender as reporter: Yes

(all filter elements are left at the default blank values)

Mailbox debug mode: No

Project Mapping

Project: Help Desk

Type: Support Request

Component: Contact Data Processing

Priority: Medium

Severity: Minor

Reported By: leigh@foo.com

Resource: Leigh Webber

Risk Level: Medium

Visibility: Everyone

Custom Fields

Platform: Unknown

Customer: {Select}

Product Edition: Unknown

Feels like I'm really close -- but not quite there!

User29573
· 1
User29573
Replies (5)
helpful
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not helpful

Is Gemini hosted by us? It seems like you have changed the "manager" user which is used to process emails.


Simran
· 1762
Simran
helpful
0
not helpful

Yes, Gemini is hosted by you. Don't know what you mean by "... changed the 'manager' user ...".


User29573
· 1
User29573
helpful
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Please send an email to support at countersoft dot com. Please specify your URL.


Simran
· 1762
Simran
helpful
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[I sent the info requested, and the fine folks at Gemini went in and fixed my configuration].

Thanks for your help -- Converse seems to be working fine now.

Question: you re-activated the user name "Manager",which I take it is a magical user name needed for Converse operations. I note that the user's full name is Countersoft Support, the User Name is Manager, and the Email for that user is support@countersoft.com. Am I free to change the full name and email as long as I leave the User Name as Manager?

Also -- does this user count as one of my license seats?


User29573
· 1
User29573
helpful
0
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Yes, you can change these details but leave the username, password and groups as is. The user is not counted for the license seats.


Saar Cohen
· 5000
Saar Cohen