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Email notifications

items
emails

When a user is notified of an update or status, etc...., they get an email with a link. However, the link just goes to the main page and not the item itself. How do I change that?

Link Issue.docx ]
Patrick
· 1
Patrick
Replies (11)
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The link should take them to the item or the login page and then the item page. Is that not the case? If not it might be that the item is no longer visible to the user.


Saar Cohen
· 5000
Saar Cohen
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It takes them to "Home" Page. They can find the item when they "search" or look in the list but it has been requested that when they click the link it takes them directly to the specific item.


Patrick
· 1
Patrick
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I added a screen shot that shows the email notification and the page it takes me to.


Patrick
· 1
Patrick
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Do they see the item in the items filter page?


Saar Cohen
· 5000
Saar Cohen
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They do see all items (Opened) They dont want to hunt for the specific item but have the link go directly.


Patrick
· 1
Patrick
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Can you please post the url as it is in the email alert?


Mark Wing
· 9108
Mark Wing
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http://meappp16.corpaa.aa.com/gemini/Main.aspx/Default.aspx?p=50&i=8768


Patrick
· 1
Patrick
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Seems like a mismatch in the urls. It should be gemini.aa.com


Mark Wing
· 9108
Mark Wing
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where is the url stored? is it in the application page or is it in one of the cofig files. Help appreciated


Patrick
· 1
Patrick
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It is stored in the General page of the Administration section (Full Gemini Url)


Mark Wing
· 9108
Mark Wing
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That is where we made the adjustment. We did find out where the error was and have corrected it. Thank you for all your help.


Patrick
· 1
Patrick