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4.2.1 Icons not displaying in IE9 (Type, Priority, Severity)

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The icons are not displaying properly in IE9, however they are fine in Firefox. Please see attached for screenshots

Screenshots.zip ]
John LaSala
· 1
John LaSala
Replies (13)
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Can you try and copy the url to the icon and put in the address bar? Does it work? It might be a security issue, did you unblock the zip file before extracting it?


Saar Cohen
· 5000
Saar Cohen
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I cleared firefox's cache (icons must have had them saved prior to upgrading gemini) and now the icons aren't displaying. I can now see text that states 'Bug' and also text under Priority\Severity.

if I right click on the word Bug and select 'View image info', it gives me a link to a file 'smallbug.jpg'

if I look in the file system for that file, it doesn't exist. I also checked the zip file that I downloaded for the 4.2.1 release here - http://www.geminiplatform.com/downloads/v42/CountersoftGeminiv421.zip -

it doesn't exist in that file either.


John LaSala
· 1
John LaSala
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You must have had custom images, you will have to copy them from your old Gemini site (images folder)


Saar Cohen
· 5000
Saar Cohen
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I've never installed custom images, I upgraded from 2.2.6 and the icons aren't displaying. I'd have no problems copying those in, however I've never made any modifications of that sort. Is there a script I can run that will reset the images to default?


John LaSala
· 1
John LaSala
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You might be able to simply upadte the images in SQL to png from gid or via Administration.


Mark Wing
· 9108
Mark Wing
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I don't understand how updating the extensions will solve this.

For the time being I've copied the old gemini's images into the 'image' folder and they are now displaying, but I would like to have everything set to default to not encounter this issue again in a future update.


John LaSala
· 1
John LaSala
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The images were updated so now the extension is png and not gif.


Saar Cohen
· 5000
Saar Cohen
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ok, so the new 4.2.1 zip file doesn't come with the correct files?


John LaSala
· 1
John LaSala
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From what I could tell, it looked like they didn't exist at all, not that they had a different extension.


John LaSala
· 1
John LaSala
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No, the 4.2.1 file comes with the new images but your database points to the old ones. Go to the Administration -> Items page and chaneg the extension to png.


Saar Cohen
· 5000
Saar Cohen
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Why wasn't this updated when the patch was run?

What SQL table is this in? It would be easier to update behind the scenes


John LaSala
· 1
John LaSala
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From the first one i'm looking at 'smallbug.jpg' - smallbug.png doesn't even exist. So changing the extension wouldn't even make a difference.


John LaSala
· 1
John LaSala
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Smallbug is not one of the images we ever supplied.


Saar Cohen
· 5000
Saar Cohen