Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Email into ticket problem POP3

install
emails

I need some help figuring out how to get emails that are send to a specific POP3 mailbox to create those emails into a ticket. the test says "already connected to the server" but no tickets are showing up.

Please advise what I am missing.
User74206
· 1 		User74206
Monday, May 21, 2012, 8:04:04 PM
Replies (6)
helpful
0
not helpful

It might either be a credentials issue or port problems. Did you try using a wrong password? What error do you get?
Saar Cohen
· 5000 		Saar Cohen
Monday, May 21, 2012, 9:02:59 PM
helpful
0
not helpful

actually when i use a wrong password and click the test button, I still get "already connected to the server"
User74206
· 1 		User74206
Monday, May 21, 2012, 9:14:59 PM
helpful
0
not helpful

Try recycling the web app


Mark Wing
· 9108 		Mark Wing
Tuesday, May 22, 2012, 9:18:40 AM
helpful
0
not helpful

recycled thed web app and still no change. what should the scheduler config file have. to confirm, should it have the username & Password for the gemini admin account?
User74206
· 1 		User74206
Tuesday, May 22, 2012, 5:26:32 PM
helpful
0
not helpful

yes, but that is not the issue you are having. It seems like your server ip / port is wrong.
Saar Cohen
· 5000 		Saar Cohen
Tuesday, May 22, 2012, 7:45:53 PM
helpful
1
not helpful

Thanks, I finally got it working. It was a setting in my exchange 2010 POP3 setting. I had to change the logon type to plain text under the POP3 properties.
User74206
· 1 		User74206
Wednesday, May 23, 2012, 8:02:31 PM