Send request thru email
admin
Hello There,
Can you please guide if we can setup our Gemini system to be able to auto create ticket and do the auto reply to requester when they send email to our support personnel. Please advise and let me know if you need more information.
Thanks, Marilyn
User27065
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Thursday, March 15, 2012, 7:23:50 PM |
Replies (7)
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Yes, the Converse add-on does exactly that: http://www.geminiplatform.com/help-desk |
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We do have the Global with SMTP and Mailbox. Would that be the same? |
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Similar, but will not support IMAP, replies as comments or templates per mailbox. |
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Do we need to subscribe for that add-on or can we just update our gemini system? |
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Yes, it is a paid for add-on |
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Can you please send me the link to where I can download that add-on. Thanks |
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Please send an email to support at countersoft.com |
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