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'source' field not showing up on Create Task Screen

admin
emails

i'd like to be able to enter an email address in the 'source' field, when creating a task. it is selected on the edit screen (see attached screen shot) but does not appear when logged in and adding a new task.

any thoughts?

[ Gemini-edit-screen.png ]
uog27
· 1 		uog27
Wednesday, February 1, 2012, 4:17:57 PM
Replies (3)
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not helpful

The source field cannot be populated via the UI it is only via the add-ons.
Mark Wing
· 9108 		Mark Wing
Wednesday, February 1, 2012, 7:50:46 PM
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currently if someone emails support@mydomain.com a ticket gets created via Converse. and the person who sent the email is updated when anything changes in the ticket. however, if someone phones in, we'd like to enter there email address in, somehow????? so they will get status notification.

are you telling me this is not possible?
uog27
· 1 		uog27
Wednesday, February 1, 2012, 8:50:29 PM
helpful
0
not helpful

Not possible at the moment. Sorry.
Harvey Kandola
· 212 		Harvey Kandola
Thursday, February 2, 2012, 8:59:55 AM