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Converse - notifications

emails
converse

We started working with Gemini Converse trial.

When does gemini notify the person who reported the issue via e-mail?

Is he notified when the status of the issue change? when the issued is closed? or only when a new comment is added?

User70287
· 1
User70287
Replies (5)
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Gemini will notify the user on any change to the item (eg. comment, status etc...). You can specify to only let the user know that the item as been created (Acknowledge). You can also create email templates for the clients per mailbox. So you could customize those differently.


Saar Cohen
· 5000
Saar Cohen
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thanks. In Converse > Mailbox I changed the Reply Mode to "Notify" (Was "Acknowledge") so my client will be notified when the issue status is changed.

If the person who sent the email to the Converse mail box is not a gemini "user" he will still be notified?

How do I create email templates ?


User70287
· 1
User70287
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Yes, the idea is that your customer do not need to be Gemini users and still get notifications!

To create templates, copy the Mail Teplates folder which is under your scheduler service installation and paste it within the mail templates folder, name it the same as the email address:

MailTemplates\support@acme.com...

Now you can customise it.


Saar Cohen
· 5000
Saar Cohen
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is this correct? {website root}\templates\mail\emailaddress@domain.com\text\ {website root}\templates\mail\emailaddress@domain.com\html\


uog27
· 1
uog27
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No, it is within the scheduler service MailTemplates directory.


Mark Wing
· 9108
Mark Wing