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Unable to change issue status

web-app

I have an issue with users being unable to change status for particular issues. The options appear in the dropdown list but are greyed out(for me as admin as well). I've checked everything I know to check - security is fine, field visibility is fine, the workflow allows for status changes.

The issue is a child issue in a package in which the parent issue has been closed. My first thought was that since the parent issue was closed, this might be the reason a status change was not allowed. However, it looks as if status changes have taken place on other sub issues since the parent issue was closed. Please Advise.

Thanks, John

John Mastin
· 1
John Mastin
Replies (4)
helpful
0
not helpful

It will not allow you to change the status of a child issue if the parent is closed, open the parent first.


Saar Cohen
· 5000
Saar Cohen
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0
not helpful

I can provide screenshots showing that a child issue status has been changed since the parent was closed. I'm not sure if there may be something in the sequence of events that's causing this for certain issues, but I've yet to identify it.


John Mastin
· 1
John Mastin
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Do you know if you are using the api at all?


Mark Wing
· 9108
Mark Wing
helpful
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not helpful

We are not using the api.


John Mastin
· 1
John Mastin