Manage issue status
We are using gemini 3.5.3 (Build 2390), we would like to have different status for the internal team (visible only to the internal team) and External Team ( Customers) but the issue should be visible all the time. suggest some solution for the same.
Sathappan
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Thursday, July 28, 2011, 2:19:39 PM |
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Not sure I follow. Why would you want that? Why not hide the status from the external team? |
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Customer creates the issue, and they should be able to track the issue at any time; but we have a internal workflow to address the issue within the development Team,the status of which we prefer to keep it internal within the team, hence such a requirement. But when the issue is in the internal workflow the customer will see it as X state. |
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Unfortunately, that is not possible. |
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Or is it feasible to have a Custom Field like Internal status, Which can be visible only to internal team. in that case, can their values be automatically changed when the Status Field has a certain value, to maintain the same value in the Internal Status field automatically. |
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ANSWER
Yes, you can do that with custom field. I would create a custom field for the customer's status and internally use the status field as this will have workflow. |
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