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Manage issue status

usage
custom-fields
security

We are using gemini 3.5.3 (Build 2390), we would like to have different status for the internal team (visible only to the internal team) and External Team ( Customers) but the issue should be visible all the time. suggest some solution for the same.

Sathappan
· 1
Sathappan
Replies (5)
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Not sure I follow. Why would you want that? Why not hide the status from the external team?


Mark Wing
· 9108
Mark Wing
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Customer creates the issue, and they should be able to track the issue at any time; but we have a internal workflow to address the issue within the development Team,the status of which we prefer to keep it internal within the team, hence such a requirement. But when the issue is in the internal workflow the customer will see it as X state.


Sathappan
· 1
Sathappan
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Unfortunately, that is not possible.


Mark Wing
· 9108
Mark Wing
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Or is it feasible to have a Custom Field like Internal status, Which can be visible only to internal team. in that case, can their values be automatically changed when the Status Field has a certain value, to maintain the same value in the Internal Status field automatically.


Sathappan
· 1
Sathappan
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ANSWER

Yes, you can do that with custom field. I would create a custom field for the customer's status and internally use the status field as this will have workflow.


Saar Cohen
· 5000
Saar Cohen