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VS 2010 addon never finishes Fetching...

add-ons

Gemini 4.0.0 VS 2010 Ultimate (10.0.40219.1 SP1Rel) Win 7 x64 Intel i7-940 6GB RAM

I installed the Gemini VS 2010 add-on from the Gemini web site. The Gemini tab comes up filled with the list of items, but the grid is unresponsive to mouse clicks, the word "Fetching..." never goes away, and the progress bar looks like it is stuck at 100%.

After waiting about 5 min, I close VS and check the log file:

[2011-05-20 16:00:02,646] [ERROR] - PopulateGrid
System.NullReferenceException: Object reference not set to an instance of an object.
   at CounterSoft.Gemini.Client.Commons.Model.GeminiModel.GetMetaTypeOrder(Int32 projectId, Int32 typeId)
   at CounterSoft.Gemini.Client.UI.Controls.GeminiContainer.PopulateGrid(List`1 issues, Int32 projectId)
[2011-05-20 16:00:02,668] [ERROR] - RunWorkerCompleted
System.NullReferenceException: Object reference not set to an instance of an object.
   at CounterSoft.Gemini.Client.Commons.Model.GeminiModel.GetMetaTypeOrder(Int32 projectId, Int32 typeId)
   at CounterSoft.Gemini.Client.UI.Controls.GeminiContainer.PopulateGrid(List`1 issues, Int32 projectId)
   at CounterSoft.Gemini.Client.UI.Controls.GeminiContainer.RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e)

After searching forums, it sounded like this error indicated that the add-on was getting stuck on a project that was using a type that was not in its assigned type scheme. I checked and made sure that all our projects are using the same type scheme, and that the scheme includes all of the define types.

I'm at a loss as to what to try next. Any help would be very much appreciated!

Pawnder
· 1
Pawnder
Replies (13)
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Is this a new Gemini installation or an upgrade (web)?


Saar Cohen
· 5000
Saar Cohen
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It's an upgrade from 3.7.3


Pawnder
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Pawnder
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ANSWER

Please close VS2010, go to the %appdata%\CounterSoft\Gemini\VisualStudio2010\ folder and delete all files in there. Now start VS and try Gemini, does it work?


Mark Wing
· 9108
Mark Wing
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It worked!

Thanks for your help.


Pawnder
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Pawnder
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I have exactly the same problem, however there are only two files in the folder mentioned, the log and the config. I've tried deleting both the files, but this doesn't fix the problem.

Progress bar states "Fetching..." and seems stuck at about 95%

I'm running Gemini 4.0.1, Gemini Visual Studio 2010 Add-on 4.0.0 and VS 2010 v10.0.30319.1

Details of the log file follow:

[2011-06-16 11:42:05,144] [ERROR] - DoWork System.Net.WebException: The remote server returned an error: (404) Not Found. at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at CounterSoft.Gemini.Client.Commons.Model.ImageManager.GetImage(String url, Int32 id, List1 images) at CounterSoft.Gemini.Client.Commons.Model.ImageManager..ctor(String url, List1 types, List1 priorities, List1 severities, List1 statuses) at CounterSoft.Gemini.Client.Commons.Model.GeminiModel.FetchMetaData() at CounterSoft.Gemini.Client.UI.Controls.GeminiContainer.DoWork(Object sender, DoWorkEventArgs e) [2011-06-16 11:42:05,955] [ERROR] - PopulateGrid System.NullReferenceException: Object reference not set to an instance of an object. at CounterSoft.Gemini.Client.UI.Controls.GeminiContainer.PopulateGrid(List1 issues, Int32 projectId) [2011-06-16 11:42:05,955] [ERROR] - RunWorkerCompleted System.NullReferenceException: Object reference not set to an instance of an object. at CounterSoft.Gemini.Client.UI.Controls.GeminiContainer.PopulateGrid(List`1 issues, Int32 projectId) at CounterSoft.Gemini.Client.UI.Controls.GeminiContainer.RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e)


AlexEB
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AlexEB
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This is probably due to a missing image in Gemini. Can you please check that all types, priorities, severities and statuses have valid images in Gemini web (Administration menu)?


Mark Wing
· 9108
Mark Wing
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Thanks for the response.

I've checked all the images related to types, priorities, severities and statuses. There was one in Statuses which may have been invalid, which I've now amended (I have copied the location of the image directly from another status)

I deleted the contents of the folder mentioned above, and restarted VS, but have the same issue.

There are no images displayed in the Type, Priority, Severity and Status sections in the VS or Desktop client.

I've also noted that I get exactly the same behaviour in the Desktop Client, with the same errors in the logfile.

One other item which might be significant. We have gemini installed at http://gemini.ourserver.com, however to persuade the client(s) to log in, I have to give the Gemini URL as http://gemini.ourserver.com/gemini otherwise I am told I have the wrong username/password (we use Windows Authentication). Could this affect the client's ability to locate the image files?


AlexEB
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AlexEB
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Can you please install and run Fiddler (http://www.fiddler2.com/fiddler2/) to check the request and response from the server when you login via the desktop app?


Mark Wing
· 9108
Mark Wing
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Installed and checked.

Looks like that might be it, Fiddler is showing a 404 error for /gemini/images/Type_Bug.png (and I would suppose this is the point at which it stops, since there are no further 404s listed).

I've tried to amend the image path through the web app, but it looks like the full path isn't allowed (in fact this causes other errors as I've been allowed to set an invalid virtual path, but I've been able to fix this).

Is there anything you could suggest which would allow us to fix this? We have a very recent install, so it's feasible to make some fairly major changes if necessary, as we've just begun using gemini


AlexEB
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AlexEB
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I suspect it is to do with the url you provide to the add-on. Is it possible to do a remote session so we can see what is going on? If so please send an email to support at countersoft dot com


Mark Wing
· 9108
Mark Wing
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Righto, thanks very much, I shall email in.


AlexEB
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AlexEB
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I had this problem and removing the files solved it however i can reproduce this...

in vs open up gemini and view list; login to gemini via browser and archive some projects that i have assigned issues, in vs add-on click on the gemini button to refresh - it now hangs on 'fetching...'


seanrock
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seanrock
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··· Many thanks for this, we will fix it in the next patch 4.1.1.Mark WingWednesday, August 03, 2011, 9:12:23 AM

Mark Wing
· 9108
Mark Wing