Error:Object doesn't support this property or method
I recently upgraded to Gemini ver 4.0. When i select "Screens" and then click on any field visisbility scheme, I get an error (see screen shot). The IE 7 settings are set to disable script debugging and not to display a notification about every script error. Any idea on what else to check?
Samwel
User15255
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Tuesday, May 10, 2011, 3:54:35 PM |
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Did you try to clear the browser's cache? Also, is this the only page that causes you errors? |
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The Cache is cleared. This is the only page that causes the error. |
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Does it work on other browsers? |
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It works with Firefox. |
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Can you try it on another PC / IE8? |
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Our company standard is IE 7 so using IE 8s not an option. I have two different instances of Gemini (different lics). The problem only occurs on one instance and not the other (yet both have been upgraded to ver 4.0 |
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Can you try and open the web.config file on the instance that you are having issues with and change the forms name tag: <forms name=".Gemini40PutSomethingHere"... |
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both instances have the name tag as Gemini40RTM. Not sure what changing the name tag will achieve. |
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It will create a new cookie and cache for the other instance. |
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I still get the same error even after changing the name / tag |
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In addition, when I create a new custom field in the same instance of Gemini ver 4.0 and try to assign who can view it (e.g. “Everyone Authenticated’) in the “Screen’ section /Field Visibility Scheme, I get the error message "403-Forbidden: Access is denied. However, I do not get any error with an existing custom field or in the other instance of Gemini ver4.0 Any help on this two issues will be greatly appreciated. |
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We need to understand the differences between the 2 installations, as you've said 1 works the other has this issue. Are they both installed on the same server? When you upgraded did you replace all files including the js directory? |
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The two instances are on different servers. All files were replaced during the upgrade as per the instructions from Gemini |
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Can you please send an email to support at countersoft dot com about this? |
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I have forwarded the communication above as instructed to countersoft. |
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