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"Root element is missing." when consuming .GetMyWork()

api

This is only happening for me when trying to get MyWork through the WS. For others in the office using the application the call is going off without a hitch, and was working for me only a few hours ago. I suppose this means there is bad data in one of the tickets I control?

Gent
· 1
Gent
Replies (14)
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That shouldn't cause this error. Is it possible to send us a zipped backup of your database (support at countersoft dot com)?


Saar Cohen
· 5000
Saar Cohen
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Our DBA has already left for the day. I will shoot him an email and hopefully have it for you in the AM tomorrow.


Gent
· 1
Gent
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We are having some issues finding a secure way to send this as it is rather large. Are there any other options for figuring out what this could be?


Gent
· 1
Gent
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Are you using windows authentication? Does this issue occur only for you? If so, did you try on another machine?

Send us an email to support at countersoft dot com if you wish to discuss how to send us the database.


Mark Wing
· 9108
Mark Wing
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Yes we are using Windows Authentication, It appears to be only happening to me, however that is only out of 3 developers currently using this app. I just tried it from another computer and its working fine from there. Now i'm really confused :P


Gent
· 1
Gent
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Ok, can you please try upgrading your app to use the webservices dll from 3.6.4 (no need to upgrade the web app)?


Mark Wing
· 9108
Mark Wing
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I am now using 3.6.4.2630 and still get the exception.


Gent
· 1
Gent
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Are you able to use Fiddler on that machine to see the response from Gemini?


Mark Wing
· 9108
Mark Wing
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It appears to be sending a 401 error back, if i understand what i am looking at. This is my first use of Fiddler

You are not authorized to view this page BODY { font: 8pt/12pt verdana } H1 { font: 13pt/15pt verdana } H2 { font: 8pt/12pt verdana } A:link { color: red } A:visited { color: maroon }

You are not authorized to view this page

You do not have permission to view this directory or page using the credentials that you supplied because your Web browser is sending a WWW-Authenticate header field that the Web server is not configured to accept.


Please try the following:

  • Contact the Web site administrator if you believe you should be able to view this directory or page.
  • Click the Refresh button to try again with different credentials.

HTTP Error 401.2 - Unauthorized: Access is denied due to server configuration.
Internet Information Services (IIS)


Technical Information (for support personnel)

  • Go to Microsoft Product Support Services and perform a title search for the words HTTP and 401.
  • Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled About Security, Authentication, and About Custom Error Messages.


Gent
· 1
Gent
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Please try and give permissions on the api directory (under the Gemini site) to your user.
Also, does other api calls work for you?


Mark Wing
· 9108
Mark Wing
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I have added the permissions for full control for my user for the entire site.

No API calls are working now from this machine.

I am going to have someone else log onto this machine with their domain creds and see if it happens for them as well


Gent
· 1
Gent
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Calls worked as expected for him.


Gent
· 1
Gent
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This must be a permission issue on the Gemini folder (api folder probably).
Did you give your user full control on the api folder?


Mark Wing
· 9108
Mark Wing
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emailed support Attention: MarkWing - RE: Thread 14610


Gent
· 1
Gent