Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




How to get Gemini Desktop 2008 Beta 1 to work - login problem

beta

Hi, I'm trying to use Gemini Desktop 2008 Beta 1 and there is login problem:

Full Gemini URL: http://airforceone/gemini - this URL usualy works in web browser.
Username: stepan - I'm using this username for Gemini in web browser
Password: <mypassword> - I'm using this password for Gemini in web browser

When I click on Login button I see red blinking exclamations near input fields. What's wrong?

PS: On the server side is Gemini 2.2.7

stepand76
· 504
stepand76
Replies (11)
helpful
0
not helpful

Do you have Microsoft WSE 3.0 installed on the web server?


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

Yes, sure.


stepand76
· 504
stepand76
helpful
0
not helpful

Gemini Desktop 2.2 works for me.


stepand76
· 504
stepand76
helpful
0
not helpful

Issue seems to be with the Firewall setting on your workstation. Please make sure that access for  CounterSoft.Gemini.Client.Desktop is not blocked. Thanks.


Simmi Singh
· 1
Simmi Singh
helpful
0
not helpful

No, it is not blocked. I switched firewall off and it doesn't work.


stepand76
· 504
stepand76
helpful
0
not helpful

Can you please try connecting to our Gemini: http://gemini.countersoft.com?

 


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

I'm able to connect to your server with 2.2. But I can't connect with 2008. It is the same as on our server.


stepand76
· 504
stepand76
helpful
0
not helpful

Ok, seems like an issue with the installer. Can you please try uninstalling it and the install agagin?


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

Tried. It doesn't help.


stepand76
· 504
stepand76
helpful
0
not helpful

Thanks, we have created a BETA with extra logging.

Can you please uninstall and install this: http://www.countersoft.com/Downloads/Beta/CounterSoftGeminiDesktop2008Beta1.exe

It should log errors to a file within your installtion directory. Please send us the contents of it.


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

Thanks, the reason of problem is probably Windows Vista. When I start Gemini Desktop as admin then it starts, but if it is started as common user it doesn't work.


stepand76
· 504
stepand76