It will only create new issues. We have a 3rd party company who has done what you are looking for. We will ask them to post on this thread.

Thanks Mark,

The built in processor, as you have found, will only create new issues from emails. The one we have created, GMBP (Gemini MailBox Processor) will import the emails, and automatically assign them to a project (based on match settings) and detect the Issue Type, Component, etc based on the content of the email. It falls back on defaults you configure if it fails to match anything. It will also handle comments. Anything with an issue ID in the subject will be processed as a comment and appended to that existing issue.

Currently, we are testing the application with two customers. You would be welcome to participate in the trial and provide feedback on the tool. It has been used commercially with Gemini 2.1 for over a year, and it is the 3.5 version's we're currently getting feedback on.

Let me know if this is something you would be interested in.

Simon
MailboxProcessing

Hi, Simon
I'm interested in testing your GMBP
How do I go about doing that

Regards,

Danny

I would need to know a little about your organisation, how you use Gemini, and whether you want to host GMBP yourself. I can send details on how to install and configure GMBP. Though I am out of the office at the moment, so might be a few days to get the necessary details. Please drop me an email (private message) with the details.

Thanks

Simon

Is this product available now?

There is a Beta available, along with a Beta programme which will give an additional 6 months free to the year license. All we'd need is some reviews, suggestions, improvements etc during this time.

Let me know if it would be of interest. We'll be kicking off the programme mid October and the participation will be limited (though of course anyone can buy it without participating!)

Simon
MailboxProcessing

Hi,

I would be interested in this beta, can you let me know how I can take part?

Cheers

Hi Jody,

I see you already found your way to the mailboxprocessing.com website and registered. All you need to do to take part is get a license, try it out, and keep in contact with sugestions and improvements that we can role out to other customers. The Beta programme will end in December and those that have participated will get a new 6 month license at the end of the programme as a thank you for participating.

Hope that helps.