Trouble with Scheduler
I've just installed Gemini 3.1.2 and finally got it working. I'm looking to use the scheduler service so that I can send emails to a pop3 mailbox and generate tickets. Is that the main purpose of the Scheduler? can the default install do something similar?
Anyways, I've tried installing the scheduler and I get an error saying it can't find the GeminiSMTPlog.txt file. I can't find it anywhere either. Any help is appreciated.
Thanks
KPaxton1182
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Monday, May 4, 2009, 9:30:46 PM |
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Are you running under debug mode (config file)? If so, then please set debug to false. Also, please make sure that you have Microsoft's WSE 3.0 installed on the web server.
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No I'm not under debug mode. I'll install the WSE real quick and let you know if that fixed it. Thanks. |
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Nope, still didn't work. |
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Is this error coming from the Gemini log? (looks like it). If so, please set verbose mode to off. |
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ok, set verbose mode to off and no error and the email sent. Now I'm assuming that means that the Scheduler is working now? |
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That is correct only if you have the alert engine set to "Scheduler". The scheduler can only use POP3 at the moment (you can configure Exchange to accept POP3 as well). You will need to uncomment the mailbox section in the scheduler config file and set the values to your server, email etc... |
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Alright, I'll give it a shot. Thanks for your help! So far it's a wonderful tool. Much faster and easier than our last solution. |
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OK, I'm still having trouble. I've set the values in the scheduler config to an exchange server accepting pop3 and nothing is creating an issue. I see no errors in the application log, I've checked that components, projects, visibility, risk, and all other attributes are pointing to real things. |
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Is "application log" the windows event viewer log? If so, please check the Gemini error log, if nothing is in there please check to see if a record is created in the gemini_issues table. It might be that you can not "see" it for security issues. |
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nothing in the Windows Event Viewer Application logs, Gemini Error logs or in the gemini_issues table on the db. I've checked the connectivity between the application server and the exchange server and all is well on the specified port. Are there any other settings that need to be set to tell the application when to check the mailbox? |
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I presume you have checked the event viewer on the box that the scheduler is installed. Also, stpuid question but just to make sure, there are emails in mailbox (ISWe*@*hysics.com), correct? Can you please set DebugMode to true? |
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yes, the event viewer I'm checking is on the box that the service is installed. the mailbox has my test emails in it. |
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Ok, this can be because the user you are using in the config file is not a valid Gemini admin user or because WSE 3.0 is not installed on the web server.
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WSE 3.0 is installed on the web server and the user that I am connecting with has no problem connecting to the Gemini Application in a web browser. |
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Looks like that is the issue. Can you try setting the service to run under your user name? |
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just tried it. Still nothing. Same error. |
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Ok we figured it out. For some ungodly known reason the machine won't authenticate us while on the same box trying to access the website. We created it's own internal IP for the site and CNamed it and gave it a hostname on DNS. We then went into the config file for the scheduler service and set the webserviceurl to http://IPADDRESS/webservices. I restarted the service and all of a sudden I had issues in the application. HOORAY!!! 2 days after I started and I got it figured out. |
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