Problem with Links in E-Mail Notifications
We have been using Gemini version 3.7.1 Build 2732 without issue for months now.
Just this morning the "Click here to view the issue" links in e-mailed project update notifications stopped working for our external out of office users.
It seems that the link is pointing to our internal 192.168.1.22 server address. (In this case "http://192.168.1.22/Default.aspx?p=4&i=2441") instead of the named Gemini URL.
We have the "Enforce Gemini URL" option set to "OFF". As I am unsure as to the ramifications of changing this setting it has been left at the default..
I haven't been able to find any documentation on what might be causing this issue, why it has just now started happening or how Gemini resolves IPs to domain names.
Any advice, information or suggestions would be much appreciated.
maxim
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Friday, August 13, 2010, 10:24:07 PM |
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What are you using as the email engine (Administration -> Notifications)? |
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We are using the mail plugin for our Email Alert Engine. |
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Are you able to restart the Gemini site (application pool) and navigate to it using the external url (making sure there is no access from another url)? |
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Yes. The site is available both externally and internally via the URL. Alerts/notifications with the URL in the link, rather than an IP, work properly. As stated earlier, the site name is being properly resolved by both our internal DNS server and by real world DNS. It is the specification of the 192.168.1.22 internal IP in the links rather than the URL that is the causing the grief. |
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Did you do the restart test as per my early post? |
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As of Friday morning the problem seems to have resolved itself. Links in e-mailed notifications are back to being the URL and not an IP address. As of today the situation remains as we would wish it to be. |
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