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Recurring error running Gemini Scheduler (3.7.2)

emails

Hello!

We're getting the following error about 6-8 times over every weekend:

System - Unable to connect to the remote server - at System.Net.HttpWebRequest.GetResponse()
   at System.Xml.XmlDownloadManager.GetNonFileStream(Uri uri, ICredentials credentials)
   at System.Xml.XmlUrlResolver.GetEntity(Uri absoluteUri, String role, Type ofObjectToReturn)
   at System.Xml.XmlTextReaderImpl.OpenStream(Uri uri)
   at System.Xml.XmlTextReaderImpl.DtdParserProxy_PushExternalSubset(String systemId,String publicId)
   at System.Xml.DtdParser.ParseExternalSubset()
   at System.Xml.DtdParser.Parse(Boolean saveInternalSubset)
   at System.Xml.XmlTextReaderImpl.ParseDoctypeDecl()
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlLoader.LoadNode(Boolean skipOverWhitespace)
   at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc)
   at System.Xml.XmlDocument.Load(XmlReader reader)
   at System.Xml.XmlDocument.Load(Stream inStream)
   at CounterSoft.Gemini.Commons.Rest.Serializer.ConvertToObject[T](Stream stream)
   at CounterSoft.Gemini.WebServices.BaseService.GetObjectFromResponse[T](Stream stream)
   at CounterSoft.Gemini.WebServices.BaseService.ProcessResponse[T](String url, Object obj, RequestType requestType)
   at CounterSoft.Gemini.WebServices.BaseService.GetResponse[T](String url, Object o, RequestType r)
   at CounterSoft.Gemini.WebServices.AdminService.GetConfiguration()
   at CounterSoft.Gemini.Scheduler.EmailAlertsProcess.Process()

What's going wrong here!?

Thanks,

Marcus Engelbert

mengelbert.ct
· 1
mengelbert.ct
Replies (10)
helpful
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Is the scheduler installed on the same server as Gemini?
Does it work ok (sends emails)?

The error suggests that it couldn't connect to the website, is there some maintainance going on over the weekend?


Mark Wing
· 9108
Mark Wing
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It's installed on the same server as Gemini being at the actual version 3.7.3.

It works as it's supposed to do - Mails are send.

There is no maintainance for the times the error occurs. That was our first thought, too.



mengelbert.ct
· 1
mengelbert.ct
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0
not helpful

It might be due to the application pool recycling? can you check the settings?


Saar Cohen
· 5000
Saar Cohen
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The application pool is recycled every 29 hours.


mengelbert.ct
· 1
mengelbert.ct
helpful
0
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No Ideas!?

The error still shows every weekend...


mengelbert.ct
· 1
mengelbert.ct
helpful
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No, sorry. We can't think why it will occur only at weekends, unless there is some kind of maitainance running, which you have discounted already.


Mark Wing
· 9108
Mark Wing
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Looking in the logs today I found, that it happended today in the morning, too.

I have to say, that we did restart the gemini-service yesterday as no emails were send. There were 236 unprocessed notifications in gemini_issuealerts. After the restart the emails were processed.


mengelbert.ct
· 1
mengelbert.ct
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How are you accessing Gemini from the service? Are you using localhost?


Mark Wing
· 9108
Mark Wing
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Sorry, it took some time to ask the person that's responsible for the machine.

The scheduler is using the URL, not localhost: <Client WebServicesURL="http://gemini.ims-advansys.com" AuthenticationUsername="" AuthenticationPassword="" />




mengelbert.ct
· 1
mengelbert.ct
helpful
0
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May a install of version 4.0 solve the problem?


mengelbert.ct
· 1
mengelbert.ct