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Email being ingested repeatedly with Scheduler 3.6.1.2571

emails

I have created a Mailbox Processor and it is successfully ingesting emails and creating issues. The problem is that it repeatedly creates an issue every five minutes for the same email. I have it set to delete and it does not do that. Any help would be appreciated.

wbarkmeier
· 1
wbarkmeier
Replies (9)
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Please check the windows application event viewer for errors.

Also, check the the registry for the key HKLM\SOFTWARE\CounterSoft\Gemini\GeminiPOP3Service\YOUR MAIL BOX

does it exist?


Saar Cohen
· 5000
Saar Cohen
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I didn't know it was trying to write to the registry. I added the network account that is running the service to the Admin group on the server and all worked fine (registry was then updated). Thanks for the help.

One peculiarity: when an email is ingested, it does not send the email notification until the next scheduler run - 5 minutes later. Is that expected behavior?


wbarkmeier
· 1
wbarkmeier
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Yes, as it runs the email alerts first and only then the mailbox processor.


Saar Cohen
· 5000
Saar Cohen
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Ok, makes sense. Is there a way to configure the frequency of the Scheduler service or is it hard coded to 5 minutes?


wbarkmeier
· 1
wbarkmeier
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Yes, via the web app. Administration -> SMTP


Saar Cohen
· 5000
Saar Cohen
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Doh! Should have seen that. Thanks for your help.


wbarkmeier
· 1
wbarkmeier
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I am getting the same problem, the same notifications are repeating non stop. The service is running as a domain admin with is also a local admin on the box, I don't see the registry being updated though.

Version 3.6.2.2583.


lrainaldi
· 1
lrainaldi
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Which version of Gemini and which version of the scheduler are you running?
Are there any errors in the event viewer (where the scheduler is installed)?


Mark Wing
· 9108
Mark Wing
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I have it working, I have version 3.6.0 installed but had version 3.6.2 of the scheduler. I rolled back to the previous version of the scheduler and all is good.

Thanks


lrainaldi
· 1
lrainaldi