Gemini Desktop app freezing when opening a ticket
It seems that when I try to open a ticket in the Desktop app, it freezes. I can't do anything with it, and it goes into Not Responding mode. The only way to close it out is to go into my Task Manager and end the task/process.
Is this a known issue? And is there a patch to fix it by chance?
Thanks,
Marshall
Marshall.Billings
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Wednesday, December 22, 2010, 4:36:28 PM |
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Which version of Gemini and desktop app are you running? |
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I'm running version 3.7.7 Build 2784 for the desktop. |
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Can you please install Fiddler (http://www.fiddler2.com/fiddler2) and run it when you open the issue? |
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[quote user="SaarCohen"] |
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Your Gemini server. It should go the the api/issues.ashx file. |
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It appears to be a Server Error. Pasted from the fiddler program under the "WebView" tab.Server Error500 - Internal server error.There is a problem with the resource you are looking for, and it cannot be displayed. |
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Can you please check Gemini's system log for errors (Administration -> System log)? |
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I can't seem to find an option or a folder specific to the one you are looking for. |
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No, we have it running on win 7 64bit and 32bit with no issues. |
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