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Private comment and notifications

web-app

We have a Global Group for internal people. If we add a private comment we set the visibility of this comment to the internal Global Group. But it appears that a customer, who is not part of this internal group, does receive the notification mail Comment alert. And in this mail the complete text of the private comment is shown. So now the customer reads about our internal communication. How can I prevent this?
pstinis
· 1 		pstinis
Thursday, October 14, 2010, 1:51:44 PM
Replies (5)
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Which version of Gemini are you running?
What is your mail engine (Administration -> Notifications)?
Mark Wing
· 9108 		Mark Wing
Thursday, October 14, 2010, 2:23:11 PM
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Versie: v3.6.5 Build 2638

Email alert engine: Mailplugin
pstinis
· 1 		pstinis
Monday, October 18, 2010, 5:31:01 PM
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This is a bug with the mail plugin: http://gemini.countersoft.com/Default.aspx?p=2&i=4198
We will fix this for 4.0.

Are you able to use the scheduler service instead?
Mark Wing
· 9108 		Mark Wing
Monday, October 18, 2010, 5:48:58 PM
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I can switch to Scheduler Service, but I don't know the differences. What effect will this change have?
pstinis
· 1 		pstinis
Tuesday, October 19, 2010, 9:08:34 AM
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The scheduler service send alerts in batch per issue.
So if you update an issue, assign a resource and change the status, you'll get 1 email from the scheduler detailing all changes. The mail plugin will send 3.
Saar Cohen
· 5000 		Saar Cohen
Tuesday, October 19, 2010, 11:40:16 AM