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Ability to create fully resolved issues

beta

It would be useful to be able to create fully resolved issues in one go via the web interface. Users may have entries on Excel, paper and wish to enter the issue completely. It is tedious to enter the issue then have to go back to edit the resolution etc.
born1962
· 1 		born1962
Thursday, May 1, 2008, 2:21:42 PM
Replies (3)
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This is possible by setting field visiblity for reesolution and status.


Saar Cohen
· 5000 		Saar Cohen
Thursday, May 1, 2008, 9:44:55 PM
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I thought the field visibility was such that the field that would normally be visible is visible until such time the field visibility profile applies.

Anyway I set all users to have status and resolution visible and it made no difference. When you create a new issue the status and resolution is not available.
born1962
· 1 		born1962
Friday, May 2, 2008, 1:53:24 AM
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This is the downside of the current issue workflow -- cannot override first issue status during issue creation.

We will look into it and see what options we can provide.
Harvey Kandola
· 212 		Harvey Kandola
Friday, May 2, 2008, 1:39:45 PM