Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Can't login

web-app

I just finished installing, and I click login nothing happens. When I view the demo, it appears you have an ajax form drop down. This does not happen on my end. I see several errors, relating to the main.aspx page. They are listed below.

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729) Timestamp: Fri, 26 Feb 2010 22:55:19 UTC

Message: 'Sys' is undefined Line: 96 Char: 1 Code: 0 URI: http://wwdev01/Gemini/Main.aspx?

Message: 'Sys' is undefined Line: 129 Char: 1 Code: 0 URI: http://wwdev01/Gemini/Main.aspx?

Message: 'Sys' is undefined Line: 1076 Char: 1 Code: 0 URI: http://wwdev01/Gemini/Main.aspx?

Message: 'csVars.GeminiUrl' is null or not an object Line: 45 Char: 5 Code: 0 URI: http://wwdev01/Gemini/Main.aspx?

rwalsh
· 1
rwalsh
Replies (12)
helpful
0
not helpful

Can you please check the js folder under the Gemini site and make sure it contains js files?

Also, is this an upgarde? if so are you using the new web.config file?


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

There are 34 files in the js folder.

This was a fresh install.


rwalsh
· 1
rwalsh
helpful
0
not helpful

Which version of IIS and OS are you running?
Can you try and re-register ASP.NET (aspnet_regiis -i)?


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

IIS 6 WINDOWS SERVER 2003 R2 Standard Edition

As for re registering. I haven't tried that yet. Could that potentially bunk anything else running on the IIS?


rwalsh
· 1
rwalsh
helpful
0
not helpful

Do you have other ASP.NET apps running on the server?


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

There is yes.


rwalsh
· 1
rwalsh
helpful
0
not helpful

We have recommended running this regularly and haven't heard of any issues.
However, if you are not comfortable with this, is it possible to try and install on another server?


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

No other servers available.

It is obviously an issue with the js. As the rest of the site loads up with the exception of any js functionality.


rwalsh
· 1
rwalsh
helpful
0
not helpful

Can you check with a different browser?
Also, try and navigate to one of the js files from the browser.


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

I have tried with FireFox, Safari, IE 7 & 8.

Could it be because the WebApplication was installed under the C:\Program Files\ Directory by the installer?

Should I try an uninstall and use the manual method?


rwalsh
· 1
rwalsh
helpful
0
not helpful

Might be, try and use the manual method. If it fails, send an email to support at countersoft dot com


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

I have done a fresh install (manual this time)

Stil same issue, will be contacting the email provided. Thanks.


rwalsh
· 1
rwalsh