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VS2010 Add-on Problems

visual-studio
add-ons

Environment:

Quad Core i7-920XM, 8G, Windows 7 64-bit, Gemini 3.7.1, Visual Studio 2010

After installing the Gemini 2010 Add-on, and either running the command provided in these forums or modifying the VS2010 shortcut to always run as an Administrator, the add-on opens and authenticates successfully.

Once authenticated, however, it begins "fetching" information from Gemini. It NEVER completes fetching (according to the progress bar after 5+ minutes). Additionally, it only brings back one issue with only the Issue ID populated- no images or other information like Status or Summary.

Any ideas in regards as to what's occurring?

David Singleton
· 1
David Singleton
Replies (9)
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Please check the app.log file under %appdata%\CounterSoft..." for errors.

Usually this is because your types, priorities etc... don't have a valid image path in Gemini web


Mark Wing
· 9108
Mark Wing
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Sorry for the long delay in getting back to you. Here are the contents of the app.log file:

[2010-09-27 13:06:15,398] [ERROR] - PopulateGrid System.NullReferenceException: Object reference not set to an instance of an object. at CounterSoft.Gemini.Client.Commons.Model.GeminiModel.GetMetaTypeOrder(Int32 projectId, Int32 typeId) at CounterSoft.Gemini.Client.UI.Controls.GeminiContainer.PopulateGrid(List1 issues, Int32 projectId) [2010-09-27 13:06:15,413] [ERROR] - RunWorkerCompleted System.NullReferenceException: Object reference not set to an instance of an object. at CounterSoft.Gemini.Client.Commons.Model.GeminiModel.GetMetaTypeOrder(Int32 projectId, Int32 typeId) at CounterSoft.Gemini.Client.UI.Controls.GeminiContainer.PopulateGrid(List1 issues, Int32 projectId) at CounterSoft.Gemini.Client.UI.Controls.GeminiContainer.RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e) [2010-09-27 13:08:57,270] [ERROR] - PopulateGrid System.NullReferenceException: Object reference not set to an instance of an object. at CounterSoft.Gemini.Client.Commons.Model.GeminiModel.GetMetaTypeOrder(Int32 projectId, Int32 typeId) at CounterSoft.Gemini.Client.UI.Controls.GeminiContainer.PopulateGrid(List1 issues, Int32 projectId) [2010-09-27 13:08:57,285] [ERROR] - RunWorkerCompleted System.NullReferenceException: Object reference not set to an instance of an object. at CounterSoft.Gemini.Client.Commons.Model.GeminiModel.GetMetaTypeOrder(Int32 projectId, Int32 typeId) at CounterSoft.Gemini.Client.UI.Controls.GeminiContainer.PopulateGrid(List1 issues, Int32 projectId) at CounterSoft.Gemini.Client.UI.Controls.GeminiContainer.RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e)

All priorities, severities, status values and type have valid images.

Thanks!


David Singleton
· 1
David Singleton
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Seems like some of your issues have type assigned to them that is not part of the type scheme assigned to the project. Can you check that please?


Saar Cohen
· 5000
Saar Cohen
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Interesting.

I've added every available type to all Type schemes.

The list populates quicker (almost immediately), but it still hangs and never completes "fetching".

Thanks for the quick feedback!


David Singleton
· 1
David Singleton
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Do you get the same error in the log?


Saar Cohen
· 5000
Saar Cohen
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I saw no update to the app.log file at all- which I thought interesting.


David Singleton
· 1
David Singleton
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How many projects do you have? It might just take some time to load.


Saar Cohen
· 5000
Saar Cohen
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We have 30 active projects and 7 archived projects.

The wait times I'm seeing currently makes the plug-n completely unusable if that were the case.

That said, 37 projects really doesn't seem to be that large (and certainly has no impact on the web client).

Saar, the progress bar quickly (within a second) moves to roughly the 100% area, but seems to hang at that point.

Thanks Saar.


David Singleton
· 1
David Singleton
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Can you please send an email to support at countersoft dot com?
We will arrange a GoTo Meeting remote session to see if we can spot what the issue is.


Mark Wing
· 9108
Mark Wing