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License Problem after Upgrading to 3.5.1

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Hi there

We use the 5 user Complimentary License. But after Upgrading to new version, we are not able to create, or edit issues. There is always the error message "CounterSoft Gemini License: Number of Users exceeds maximum allowed for this license type.". Before upgrad everything worked fine. We have more than 5 users registered, but <=5 active. Deleting of inactive useres doesn't seem to really delete them. We already tried to create a new free 5 user licence, but that new license neighter worked. Could you please told us what to do to get this great program working again?

Thx,
Reto S.

JohnDoe
· 1
JohnDoe
Replies (10)
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If you have more than 5 users (active or not) then you will not be able to create and edit issues.

You will have to delete the inactive users (look at the error log after deleting them to see which resource is used by the user).

 


Mark Wing
· 9108
Mark Wing
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Ok, thx, found it. But that would mean, that now all users count, not just active ones? Thats a bit a problem for us, because sometime emplooys change. They come into the project and leave it later. That would mean, that
a) we just can use anonymous users (UserA, UserB,...)
b) we always have to edit all issues, comments etc. and set another user, before to are able to delete one.

Is there another solution? It would be very great if just active ones count.

Greeting,
Reto S.


JohnDoe
· 1
JohnDoe
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We will look into counting only the active users for the next release.


Saar Cohen
· 5000
Saar Cohen
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Good morning

Cool, very good news! Thx a lot!

Greez,
Reto S.


JohnDoe
· 1
JohnDoe
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Hi

Is there a date when the next build will be released? Due this problem we aren't able to work with Gemini until the license problem as describled is changed.

Thanks and greez


JohnDoe
· 1
JohnDoe
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We have exactly the same problem, but in which release is this fix included? I can not find it in the roadmap: http://gemini.countersoft.com/project/Project.aspx?Tab=Roadmap&PROJID=2

Thanks for help.


Olag
· 1
Olag
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Higher powers are still discussing this issue.


Mark Wing
· 9108
Mark Wing
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Thx for your response. So we hope that the will find a solution for this complex problem ;)


Olag
· 1
Olag
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Are they still discussing? Why is there no issue in the public gemini-installation which we can track?


Olag
· 1
Olag
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Saar Cohen
· 5000
Saar Cohen